DAYNA GUZMAN
Central Islip
Summary
Detail-oriented administrative professional with experience in high-volume medical and pharmacy environments. Skilled in managing confidential records, coordinating documentation, communicating with insurance providers, and supporting fast-paced office operations. Highly organized, dependable, and eager to contribute strong administrative and client service skills within a legal setting.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
07.2025 - Current
- Process prescriptions with strict attention to detail and regulatory compliance.
- Maintain confidentiality of sensitive patient and insurance information.
- Communicate with insurance companies and healthcare providers to resolve claim issues.
- Manage high-volume workflow while ensuring accuracy and efficiency.
- Provide professional assistance in time-sensitive situations.
Medical Assistant / Receptionist
Rafal Center for Dermatology and Cosmetic Surgery
04.2024 - 08.2025
- Serve as first point of contact and maintain smooth office operations.
- Manage multi-line phone system and coordinate scheduling.
- Maintain accurate electronic records.
- Communicate with insurance carriers regarding documentation and coverage.
- Support physicians and clinical staff administratively.
Call Center Agent
Advanced Dermatology, PC
02.2022 - 05.2024
- Handled high-volume inbound calls and appointment scheduling.
- Collected and documented detailed client information accurately.
- Resolved concerns professionally and efficiently.
- Ensured accurate data entry and routing of requests.
Education
High School Diploma -
Central Islip High School
01-2021
Skills
- Client Intake & Communication
- Document Organization & Record Management
- Insurance & Claims Communication
- Confidential Information Handling
- Microsoft Word, Excel & Outlook
- Time Management & Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Technician
CVS Pharmacy
07.2025 - Current
Medical Assistant / Receptionist
Rafal Center for Dermatology and Cosmetic Surgery
04.2024 - 08.2025
Call Center Agent
Advanced Dermatology, PC
02.2022 - 05.2024
High School Diploma -
Central Islip High School