Peter Iliopoulos
Chicago,IL
Summary
I'm an innovative, passionate individual with experience in customer service and operational support. I'm looking to work in an energetic environment to help drive business and create lasting customer relationships.
Overview
5
5
years of professional experience
Work History
CTM Operations Coordinator
Coyote Logistics
05.2021 - Current
- Support and facilitate customer and carrier network while managing daily load board to ensure coverage and proper service
- Developed strong relationships with customer contacts as a result of managing up to 5 shipping facilities nationwide
- Implemented 23 continuous improvement projects to drive cost savings while maximizing efficiency
- Evaluate carrier performance to assist the customer with their logistical needs through weekly reporting
Barista
Starbucks
06.2018 - 05.2021
- Connected with customers personally to ensure quality service
- Received Partner of the Quarter award in Spring 2020 for going above and beyond expectations of the role
- Trained 2 partners and reported on growth and performance to management
- Developed strong knowledge of merchandise to drive sales and meet the demands of customers
Social Media Manager
773Designs
03.2020 - 10.2020
- Created and directed social media strategy for 4 platforms and monitored growth and social engagement
- Responsible for launching and managing campaign ads via Facebook and LinkedIn
- Prepared and reported on monthly metrics for each platform to evaluate effectiveness and reach
Education
Bachelor of Arts - Communications
Lake Forest College
Lake Forest, IL05.2019
Skills
- Efficient in Microsoft Powerpoint, Word, and Excel
- Customer relations
- Project management
- Facility Support
- Motivational leader
- Conflict resolution
- Social media management
Timeline
CTM Operations Coordinator
Coyote Logistics
05.2021 - Current
Social Media Manager
773Designs
03.2020 - 10.2020
Barista
Starbucks
06.2018 - 05.2021
Bachelor of Arts - Communications
Lake Forest College
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