Peter-Kay Barnaby
Queens,NY
Summary
Result-driven professional with knowledge of service delivery and proven multitasking abilities focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TVR Communications
03.2022 - 08.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier/Stocker
ALDI
10.2021 - 12.2021
- Performed cash, card and check transactions to complete customer purchases.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
Flex Shopper
Amazon-Whole Foods
07.2021 - 08.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Demonstrated speed and accuracy in order item selection.
Package Sorter
United Parcel Service, UPS
10.2020 - 11.2020
- Lifted and slid packages weighing up to 50-75 pounds on conveyor belts to transport items.
- Worked effectively in fast-paced environments.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Education
Phlebotomy Technician Certification -
TIA School of Allied Health
Manhattan, NY03.2023
Skills
- Computer Proficiency (Excel, Word, PowerPoint), Google Suite (Docs, Slides Sheets)
- Order Fulfillment
- Problem-Solving Ability
- Billing and Payment Processing
- Training Employees
- Cash Register Operations
- Adaptability and Dependability
- Ordering Supplies
- Providing Customer Support
- Time Management
- Customer Service
Timeline
Customer Service Representative
TVR Communications
03.2022 - 08.2023
Cashier/Stocker
ALDI
10.2021 - 12.2021
Flex Shopper
Amazon-Whole Foods
07.2021 - 08.2021
Package Sorter
United Parcel Service, UPS
10.2020 - 11.2020
Phlebotomy Technician Certification -
TIA School of Allied Health
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