Peter Lannan
Aubrey
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Amazon Delivery Associate
Amazon
Frisco, TX
04.2025 - Current
- Delivered packages efficiently to ensure timely customer satisfaction.
- Operated delivery vehicles safely while adhering to traffic regulations.
- Managed route planning using GPS technology for optimal efficiency.
- Assisted in training new associates on delivery protocols and safety measures.
Customer Service Representative
Entergy
West Monroe, LA
07.2022 - 04.2025
- Resolved customer inquiries through effective communication across multiple channels.
- Assisted in troubleshooting utility service issues to enhance customer satisfaction.
- Guided customers in understanding billing processes and energy conservation techniques.
- Collaborated with cross-functional teams to streamline service delivery processes.
Postal Carrier
USPS
Allen, TX
08.2018 - 06.2023
- Delivered mail and packages efficiently across designated routes, ensuring accurate and timely service.
- Maintained organized delivery schedules to optimize route efficiency and minimize delays.
- Assisted customers with inquiries regarding mail services, enhancing overall customer satisfaction.
- Performed vehicle inspections and basic maintenance to ensure safe operations during daily deliveries.
Education
Associate of Science - Business Administration And Management
Argosy University
Orange, CA05-2012
Skills
- Data entry
- Customer service
- Active listening
- Critical thinking
Timeline
Amazon Delivery Associate
Amazon
04.2025 - Current
Customer Service Representative
Entergy
07.2022 - 04.2025
Postal Carrier
USPS
08.2018 - 06.2023
Associate of Science - Business Administration And Management
Argosy University