Peter L. Dapello
Placerville,CA
Summary
Product Support Engineer with a broad range of technical expertise and a proven track record of effective troubleshooting, providing solutions, process improvement and customer support. Known for identifying and implementing process improvements that resulted in significant time and cost savings for clients and employers. Passionate about levering skills to enable the organization to achieve success.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
Work History
Project Coordinator
RECURRENT ENERGY
Austin, TX
05.2023 - 01.2025
- As a Project Coordinator, most of my tasks were based on project deadlines
- As such, I accomplished multiple tasks within a specific time frame, assisting Project Managers and mentored new PC’s on various projects
- Communicated between customers and internal members regarding project details, including schedule, budget scope of work, document control, estimates, and timelines
- Collaborated with field personnel to address and solve on-site issues, on my first project, noted by many as the most challenging they had seen in the industry
- I managed documentation on eBuilder, worked closely with independent engineers to provide every request to closure
- I was a key player when assigned as a manager for RFI’s and Submittals creating processes as we transitioned to Procore
- I bring passion, enthusiasm, commitment, clear communication, problem-solving, and perform well with team collaboration or by myself
- I was involved with 2 major utility projects during this tenure, One 130MW PV and the other 1200MW BESS
- As new as I am to the industry, I look forward to my path ahead in the same, as I find it personally rewarding
Quality and Reliability, Failure Analysis Technician
KIOXIA (formerly Toshiba)
Folsom, CA
04.2018 - 12.2022
- Managed failure analysis triage deep data analysis, efficiently and effectively performing replication testing and failure analysis of KIOXIA SSDs
- Tracking SSDs through the failure analysis process using JIRA
- Assisted engineers with log analysis and root cause determination, reporting failure status and issues to management, maintaining the failure analysis infrastructure and equipment to support KIOXIA’s Quality and Reliability team
- Created documentation for test protocols
- Created and editing Python scripts for required executions
- Remanufactured, reworked test drives and command line
- Assisted engineering validation and hardware support projects for customers in various SSD form factors, including SAS, SATA Pcie, M.2 , Linux, Ubuntu, CentOS, running scripts for debugging and reporting
- Trained on Advantest MPT3000 SW to initialize, operate, update firmware, run diagnostics, thermal characterization testing of SSD devices, device performance testing, diagnostics and calibrations on ENV thermal chambers and MPT3000’s while working closely with the vendor to resolve issues
- Created Excel templates to match, breakdown, extrapolate, and split device information requested by engineering, while initiating, creating, and organizing a process to efficiently locate drives
- Implemented Facilities Checklist tracking for RDT lab
- Trained to Debug Logs for XDX from Jira and created BKM
- Trained to Debug Logs for HKX from Jira and created BKM
- Trained to connect and perform calibrations on MPT3000 and created several BKM’s
- Trained to pull XDX debug logs in Ubuntu
- Assisted engineering with Failure Analysis in Centos, Linux
- Created Tester Hardware failure tracking worksheet
- Atlasian, Confluence, Jira Created BKM for MPT3000ENV, MPT3000ES, Firmware/Software updates, Loopback testing and others, while assisting Vendor with troubleshooting
Senior Production Technician, Customer Communications Division
Broadridge
El Dorado Hills, CA
07.2017 - 04.2018
- Performed mechanical and electronic repairs on Pitney Bowes and Kern equipment including printers, inserters, and mail sorting equipment, transport conveyor systems and NPI sorters
- Responded to equipment break down or emergency situations with urgency
- Read and interpreted technical service bulletins and manuals to develop troubleshooting plans for problems
- Evaluated and assessed equipment problems by troubleshooting and completing repairs in a timely manner and knowing when to raise the issue to enlist the expertise of vendors, contractors or management to aid in the problem resolution process
- Scheduled preventative maintenance
- Consistently using inventory systems and maintaining the spare parts/supply inventory
Product Support Engineer
Peak Technical Services
Sunnyvale, CA
01.2017 - 04.2017
- Provided onsite R&D support in a highly visible position at Apple in Cupertino Ca., on test fixtures and automation for power simulation and wireless inductance charging
- Including full support in installments, retrofits, wiring, troubleshooting, and implementation to customer standards
Sr. Field Engineer
Flexstar Technologies
San Jose, CA
03.2015 - 06.2016
- Provided remote and customer site support for Flexstar Environmental Chamber, Burn-In thermal and electrical test racks, sub systems, network communications, bench top storage test systems that support HDD, SSD and PCIe, troubleshooting and remote repairs through Bomgar program
- The support tasks include preventive maintenance, retrofits, corrective maintenance, system installations, troubleshoot and repairing networking issues, qualifying systems, LAN testing
- Analyzed and interpreted electrical and thermal test data
- Mentored junior engineers and provided guidance in system repairs and customer relations
- Required skills included superior customer relations skills, basic to intermediate AC and DC electrical knowledge, networking, intermediate electronics and basic to intermediate mechanical skills
Battery Technician
Tesla Motors
Fremont, CA
09.2013 - 03.2015
- Daimler Metro Team - Led solder rework on battery modules – (Dev-1787), which requires close attention to detail while following manufacturing instruction procedures and travelers protocol, troubleshooting pulse test failures, bleed scan failures, broken wire bonds, BMB failures, identifying and repair of broken wire bonds, using Hioki meter to verify cell/wire bond resistance, brick voltage levels, ring terminal resistance, operating wire bonder machine, testing ultra-sonic welding, performing proper push/flick test procedure, identifying bad ultrasonic welds on TVSH wires and collector plates
- Roadster Line - assisted in new battery pack module build with items to include anti -vibration injection molding, bracket gluing, cutting, stripping, soldering, heat-shrinking, and crimping TVSH wires connectors, then applying ultra-sonic welds on all points
- Push/Pull test verification
- While documenting with close attention to detail on production procedures and travelers
- Model S Line Team - performed troubleshooting, diagnosing modules from battery packs by using Model S GUI program, troubleshooting according to GUI results from in the field failure analysis
- Identifying deteriorating or bad cells, identifying and repairing broken wire bonds, operating Model S wire bonder
- Removing and replacing BMBs
- Ultimately repairing and providing known good parts for remanufacturing into new battery packs
- Tools used, included digital voltmeter, oscilloscope, thermal testers, control tests
Education
Associate of Applied Science (AAS) -
Heald Institute of Technology
Sacramento, CASkills
Project Management
Smartsheet
Procore
EBuilder
Additionalrelevantexperience
- Total Product Support Engineer, Intevac Inc., Santa Clara, CA
- Total Product Support Engineer, Applied Materials, Inc., Santa Clara, CA
- President, Owner, PLD CMP Services, Sunnyvale, CA
- Field Service Engineer, SpeedFam - Ipec, San Jose, CA
- Technical Maintenance Technician, Intel Corporation, Santa Clara, CA
Timeline
Project Coordinator
RECURRENT ENERGY
05.2023 - 01.2025
Quality and Reliability, Failure Analysis Technician
KIOXIA (formerly Toshiba)
04.2018 - 12.2022
Senior Production Technician, Customer Communications Division
Broadridge
07.2017 - 04.2018
Product Support Engineer
Peak Technical Services
01.2017 - 04.2017
Sr. Field Engineer
Flexstar Technologies
03.2015 - 06.2016
Battery Technician
Tesla Motors
09.2013 - 03.2015
Associate of Applied Science (AAS) -
Heald Institute of Technology