- Designing and Printing 3D Models
- Avid Reader
- Board Games
Peter Minneci
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Goal-oriented professional committed to delivering exceptional service and results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medicare Sale Agent
Open Access Insurance
04.2024 - Current
- Analyzed customer needs to provide customized insurance solutions.
- Evaluated competitors' products and services to gain competitive advantage.
- Identified and solicited sales prospects in agency databases.
- Analyzed risk factors to recommend appropriate coverage levels.
- Educated clients on insurance policies and procedures.
Game Support Technician
Dave & Buster's
01.2023 - 04.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Completed inventory counts and organized supplies.
Inbound Team Lead
Advanced Call Center Technologies LLC
01.2017 - 06.2020
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Created training modules and used them to facilitate training new employees. To my knowledge, my outline is still being used by the company
Education
Bachelor of Science - Digital Media
East Tennessee State University
Johnson City, TN05-2022
Skills
- Persuasion techniques
- Product presentation
- Goal oriented
- Medicare
- Active listening
Certification
- Licensed Agent NPN 21174150
Interests
Timeline
Medicare Sale Agent
Open Access Insurance
04.2024 - Current
Game Support Technician
Dave & Buster's
01.2023 - 04.2024
Inbound Team Lead
Advanced Call Center Technologies LLC
01.2017 - 06.2020
Bachelor of Science - Digital Media
East Tennessee State University
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