Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
References
Hobbies and Interests
Timeline
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Peter Ng'ang'a Mwangi

Peter Ng'ang'a Mwangi

Nairobi

Summary

I'm hardworking, Honest and an articulate thinker work under minimum supervision and always ready to learn if given the chance.

To progressive in my career through effective performance and eventually rise to a top level

Overview

17
17
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Woqod (Qatar Fuel)
09.2021 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.
  • Trained in First aid & Fire fighting currently the fire warden

Software Support and Computer Hardware Support Technician

SBA Systems Kenya
01.2014 - 10.2020
  • Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
  • Managed customers inventory while doing stock take .
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical and any software related issues.
  • Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
  • Training,Installation and deployment of SBA system (accounting software)
  • Installation of computer hardware equipment

Computer & Network Support

Compkenya Integrated Solutions
08.2009 - 01.2013
  • Enhanced network performance by troubleshooting and resolving connectivity issues.
  • Provided timely technical support, addressing user issues and minimizing disruptions to operations.
  • Collaborated with team members to design and implement efficient network infrastructures.
  • Participated in on-call rotations during holidays, weekends and overnights to handle emergency network situations.

Internship Student

Delf Systems Ltd.
01.2007 - 08.2009

Worked as a trainee and learned basic computer skills ,communication,banking and customer relations

Education

Driving School - Class C (Trucks)

Heltz Driving School
Nairobi,Kenya
08.2016

Certificate In Computer Engineering, Computer Packages, Introduction, Microsoft Word, Microsoft Access, Microsoft PowerPoint, Microsoft Publisher, Microsoft Excel, Adobe Photoshop, Email Outlook, Basic Electronics, Electronic Fundamentals, Operating Systems (Windows NT,98,2000,7,), Computer Maintenance -

Kenya Christian Industrial Training Institute
Nairobi
01.2006

Diploma in Computer Engineering, Digital Technology, Advance Digital, Engineering Math I, Engineering Math II, N+ & A+ Certification, Data backup & Recovery, Computer Architecture & Maintenance -

Kenya Christian Industrial Training Institute
01.2006

KCPE Certification - Primary Level

Nairobi River Primary School
Nairobi Kenya
01.2001

KCSE certification - High School

FR. Heeran High School
Machacos ,Kenya
01.2004

Skills

  • Communication skills
  • Computer packages
  • Computer service and Maintenance
  • Software installation and troubleshooting
  • Windows Server Rt2003, 2008,2012, MS SQL Server ,Interbase
  • Networking & Routing skills
  • Data backup & Recovery
  • Cash Drawer Reconciliation
  • New Hire Training
  • Policy Enforcement
  • POS System Operation
  • Bookkeeping
  • Merchandising
  • Cleaning and housekeeping skills ( how use of all-purpose soap,degreaser ,HCL and disinfectant)
  • Customer care
  • First aid and Firefighting
  • Heavy Lifting
  • Adaptability and Dependability
  • Safety rules

Certification

I, the undersigned, certify to be the best at knowledge and believe the information herein correctly and accurately my qualifications, experience and character

Languages

English
Upper intermediate (B2)
Kiswahili
Intermediate (B1)
Arabic
Elementary (A2)

Personal Information

Date of Birth: 08/21/85

References

  • Evans Kpyegon, Software Developer, SBA Systems Kenya, +254722 103 726
  • Margaret Wangui Kiunga, Administrator, Cytron Solutions +254714996987
  • Erick Munene, Chief Executive Officer, Duo soft systems, +254720 659 402

Hobbies and Interests

  • Basketball
  • Soccer
  • Swimming

Timeline

Cashier Team Lead

Woqod (Qatar Fuel)
09.2021 - Current

Software Support and Computer Hardware Support Technician

SBA Systems Kenya
01.2014 - 10.2020

Computer & Network Support

Compkenya Integrated Solutions
08.2009 - 01.2013

Internship Student

Delf Systems Ltd.
01.2007 - 08.2009

Driving School - Class C (Trucks)

Heltz Driving School

Certificate In Computer Engineering, Computer Packages, Introduction, Microsoft Word, Microsoft Access, Microsoft PowerPoint, Microsoft Publisher, Microsoft Excel, Adobe Photoshop, Email Outlook, Basic Electronics, Electronic Fundamentals, Operating Systems (Windows NT,98,2000,7,), Computer Maintenance -

Kenya Christian Industrial Training Institute

Diploma in Computer Engineering, Digital Technology, Advance Digital, Engineering Math I, Engineering Math II, N+ & A+ Certification, Data backup & Recovery, Computer Architecture & Maintenance -

Kenya Christian Industrial Training Institute

KCPE Certification - Primary Level

Nairobi River Primary School

KCSE certification - High School

FR. Heeran High School
Peter Ng'ang'a Mwangi