Peter Ng'ang'a Mwangi

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Developed strong relationships with repeat customers through friendly service interactions.
• Trained team members on cash register operation and cash handling.
• Restocked and organized merchandise in front lanes.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Operated POS cash register and equipment to collect payments.
• Trained in First aid & Fire fighting currently the fire warden

• Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
• Managed customers inventory while doing stock take .
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical and any software related issues.
• Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
• Training,Installation and deployment of SBA system (accounting software)
• Installation of computer hardware equipment

• Enhanced network performance by troubleshooting and resolving connectivity issues.
• Provided timely technical support, addressing user issues and minimizing disruptions to operations.
• Collaborated with team members to design and implement efficient network infrastructures.
• Participated in on-call rotations during holidays, weekends and overnights to handle emergency network situations.

Worked as a trainee and learned basic computer skills ,communication,banking and customer relations