Results-driven Housekeeping Supervisor with expertise in cleaning and sanitation, staff training, and guest relations. Committed to maintaining high standards of cleanliness and safety while mentoring teams to enhance service quality.
Overview
21
21
years of professional experience
Work History
Housekeeping Supervisor
Hilton Garden Inn Hotel/Marriott Hotels
Manhattan, NY
09.2017 - Current
Supervised daily housekeeping operations, ensuring adherence to cleanliness and quality standards.
Trained and mentored new staff on effective cleaning techniques and safety protocols.
Conducted inspections of guest rooms and public areas to maintain high service levels.
Implemented efficient scheduling for housekeeping staff, optimizing labor resources.
Manager
Royal Caribbean International
Maimi FL
09.2005 - 05.2013
Led operational teams to enhance guest satisfaction through efficient service delivery.
Developed and implemented training programs for staff, improving service quality and retention rates.
Streamlined communication processes between departments, enhancing collaboration and workflow efficiency.
Analyzed customer feedback data to identify service improvement opportunities and implement actionable strategies.