Peter Randall
Tampa
Summary
Dynamic Service Manager with a proven track record in service department management and customer satisfaction. Skilled in technical issue diagnosis and team supervision, aiming to enhance operational efficiency and customer relationships.
Overview
31
31
years of professional experience
2
2
years of post-secondary education
Work History
Service Manager
Big Tires and More
Tampa
05.2020 - Current
- Managed daily operations of service department.
- Supervised team members, ensuring quality service and customer satisfaction.
- Provided quotes, ordered materials and assisted staff when needed for repair of customers vehicle.
- Called customers and answered phones to assist in selling or to provide updates of their vehicle status.
Field Sales and Installation Specialists
Sam The Hubcap Man
Tampa
04.2018 - 04.2020
- Installed various types of hubcaps on customer vehicles efficiently.
- Diagnosed and resolved installation-related issues for optimal performance.
- Maintained tools and equipment to ensure safety and reliability.
- Conducted regular inventory checks for hubcap stock levels and supplies.
- Researched customer requirements in order to recommend appropriate solutions based on their needs.
Restaurant Owner
Porch Pizza
Tampa
12.2015 - 01.2018
- Managed daily restaurant operations to ensure smooth workflow and efficiency.
- Developed and implemented menu offerings based on customer preferences and trends.
- Supervised staff training programs to enhance service quality and teamwork.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
Field Sales and Installation Specialists
Data Comminication System Specialists
Tampa
02.1995 - 10.2014
- Assisted in managing customer appointments and service schedules effectively.
- Diagnosed and troubleshot technical issues related to hardware, software, operating systems and network connectivity.
- Researched customer requirements in order to recommend appropriate solutions based on their needs.
- Participated in regular team meetings focused on sharing best practices among colleagues working on similar projects.
Education
Associate of Science - Computer And Information Sciences
Tampa Tech
Tampa, FL 12.1992 - 10.1994
Skills
- Service department management
- Customer relationship management
- Team supervision
- Technical issue diagnosis
Timeline
Service Manager
Big Tires and More
05.2020 - Current
Field Sales and Installation Specialists
Sam The Hubcap Man
04.2018 - 04.2020
Restaurant Owner
Porch Pizza
12.2015 - 01.2018
Field Sales and Installation Specialists
Data Comminication System Specialists
02.1995 - 10.2014
Associate of Science - Computer And Information Sciences
Tampa Tech
12.1992 - 10.1994