PETER TONER III
Levittown,Pennsylvania
Summary
Dedicated and results-driven business management professional with over 7 years of experience in sales, service, and leadership roles. Proficient at driving revenue growth, optimizing operational efficiency, and fostering strong client relationships. Proven track record of exceeding targets and motivating cross-functional teams. Skilled in strategic planning, process improvement, and customer-centric solutions. Seeking a dynamic business management position to leverage my expertise and contribute to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
TD Bank NA
03.2023 - Current
- In the first quarter of FY2024, one out of the two stores in the Bucks Lehigh Montco Region surpassed 100% performance targets in LEI, SR, and NPG
- Leading the team by overseeing that operations and store procedures are being met daily
- Contributing to a 93% OER in Q1
- Providing exceptional customer service which has resulted in store pacing over 100% to goal YTD
- Mentoring new employees on company policies, procedures, and best practices to ensure their success within the organization
- Improved employee retention, training staff in effective customer service techniques and product knowledge.
Financial Services Representative II
TD Bank NA
02.2018 - 03.2023
- Earned Presidential Council awards every year for booking over $1M in mass affluent assets
- As the sales leader, the goal was to drive sales revenue and net portfolio growth of the bank
- This resulted in over $6M in booked assets
- Increased high-end client satisfaction by providing tailored financial advice and investment recommendations
- Collaborated with team members and partners to achieve sales metrics and improve store's profitability of $9M in FY2023.
Customer Service Representative I
TD Bank NA
11.2016 - 02.2018
- Enhanced customer satisfaction by providing legendary service and accurate responses to inquiries regarding bank products and services attributing 80% in LEI
- Regularly pacing over 100% for SR; exceeding stores quotas each quarter by 20%+
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Marketing Intern
Access Sports
01.2017 - 05.2017
- Collaborated in orchestrating diverse marketing strategies, encompassing direct mail, print advertisements, networking, and digital platforms
- Boosted brand awareness by developing creative marketing strategies and campaigns
- Established social media engagement through regular posting and audience interaction.
Fulfillment Mentor
Target
08.2015 - 11.2016
- Driving sales while meeting 100% fulfillment for online orders from Target.com
- Facilitated comprehensive onboarding and training programs for newly hired employees
- Streamlined the order fulfillment process for maximum efficiency by regularly updating inventory management systems.
Electronics Team Trainer
Target
08.2011 - 08.2015
- Maintained the best AAR and SRP scores for Target 2312
- Improved employee performance by designing and implementing effective training programs
- Expanded sales performance by effectively demonstrating key features of electronic devices to customers.
Education
Bachelor of Science - Business in Sports Management
Neumann University
Aston, PA01.2017
Skills
- Leadership
- Staff Training and Development
- Adaptability
- Communication
- Microsoft Office
- Problem-Solving
- Conflict resolution
- Operations Management
- Customer Service and Engagement
- Product Knowledge Expertise
- Business Development
Certification
- Pennsylvania Life, Accident and Health, 07/2018 - Present
- NMLS License, 11/2016 - Present
- Notary Public, 12/2020 - Present
Community Service
Member of AOH Division 1, 1/2020 - Present
Timeline
Assistant Store Manager
TD Bank NA
03.2023 - Current
Financial Services Representative II
TD Bank NA
02.2018 - 03.2023
Marketing Intern
Access Sports
01.2017 - 05.2017
Customer Service Representative I
TD Bank NA
11.2016 - 02.2018
Fulfillment Mentor
Target
08.2015 - 11.2016
Electronics Team Trainer
Target
08.2011 - 08.2015
Bachelor of Science - Business in Sports Management
Neumann University
Similar Profiles
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Hilary BlueHilary Blue
AML Financial Crimes Risk Investigator at TD Bank NAAML Financial Crimes Risk Investigator at TD Bank NA
Shahwan R. RazzaqShahwan R. Razzaq
Business Program Specialist (US) at TD Bank NABusiness Program Specialist (US) at TD Bank NA
Dionne GliddenDionne Glidden
Teller II at TD Bank NATeller II at TD Bank NA
Mohammad GagaMohammad Gaga
Associate at GiantAssociate at Giant