Dedicated dispatcher with proven skills in customer service, communication, and problem-solving. Expertise in coordinating operations to ensure timely delivery and enhance service efficiency.
Overview
28
28
years of professional experience
Work History
Dispatcher
Apex Transit Solutions
Cleveland, OH
05.2019 - Current
Coordinated dispatch operations to ensure timely delivery of services.
Managed communication between drivers and clients, enhancing service efficiency.
Utilized GPS and routing software to optimize transport routes and reduce delays.
Oversaw scheduling of drivers, ensuring compliance with regulations and safety standards.
Cashier
True North Shell
Valley View, OH
11.2020 - 12.2025
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer and balanced registers at shift end.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Assisted in training new staff on operational procedures and best practices.
Driver
Uber
Garfield Heights, OH
08.2018 - 11.2020
Delivered exceptional customer service through effective communication and problem-solving skills.
Navigated efficiently using GPS technology to optimize routes and reduce wait times.
Maintained vehicle cleanliness and functionality through regular inspections and preventive maintenance checks.
Collaborated with Uber support teams to resolve passenger inquiries and enhance user experience.
Driver/Dispatcher
Mobile Martin
Cleveland, OH
03.1998 - 02.2008
Delivered products efficiently while adhering to safety regulations and traffic laws.
Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
Assisted in route planning, optimizing delivery times and reducing fuel consumption.
Managed customer interactions, providing exceptional service and addressing inquiries professionally.