Peter James Ruggles, II
Woodbury,NJ
Summary
A customer service and sales professional looking for a career that will challenge and engage him. A professional who is often rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
13
13
years of professional experience
Work History
IT Associate
Pro Unlimited
Philadelphia, PA
01.2019 - 10.2019
- Maintain professional and technical knowledge
- Made recommendations regarding information technology infrastructure overhauls
- Resolved issues and escalated problems with knowledgeable support and quality service
- Worked with internal customers to understand requirements and provide exceptional customer service
Licensed Loan Officer
Freedom Mortgage Corp
Moorestown, NJ
02.2016 - 09.2018
- Maintain 34 state licenses
- Review disclosures and loan agreements to ensure that they are complete and accurate according to policy
- Builds relationships with both internal and external customers
- Everyday use of Outlook, Excel, Word
- Fielded customer complaints and provided solutions
- Explained different types of loans pertaining to client situations
- Reviewed loan files and updated to match current standards
- Worked with underwriters to fix application problems and resolve issues
- Recommended loan approvals and denials based on customer loan application reviews
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Originated, reviewed, processed, closed and administered customer loan proposals
Microsoft Expert
Best Buy Company Inc
Deptford, United States
06.2014 - 01.2016
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Microsoft products
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Utilized various sales techniques to develop relationships with customers and drive sales
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Led educational training seminars and product demonstrations
- Responded to telephone and in-person requests for information
- Accounted for all inventory and ordered new stock
Shift Manger
Wawa
Sewell, NJ
10.2010 - 11.2011
- Replenished food items from inventory and rotated ingredients to use oldest products first
- Poured coffee, prepared sandwiches and crafted coffee beverages
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized
- Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each 8 hour shift
Associate
Arby's
Turnersville, NJ
10.2009 - 10.2010
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Improved store revenues by up selling and cross-selling merchandise to clients
- Cleaned work areas, equipment and utensils
- Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes
Cashier Sales Associate
CVS
Sewell, NJ
06.2006 - 04.2007
- Trained new team members in cash register operation, stock procedures and customer service
- Drove sales and add-on purchases by promoting specific item options to customers
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Adhered to top-quality client servicing standards to promote overall satisfaction
- Presented friendly and positive attitude while communicating clearly with customers and colleagues
Education
Bachelor of Arts - Political Science
Rutgers, The State University of New Jersey
Camden, NJ05.2015
Associate of Arts - Law, Politics And Government
Camden County College
Blackwood, NJ12.2013
Skills
- Customer Service
- Help Desk
- Inventory
- Leadership
- Microsoft suite
- Superior organization skills
- Team leadership
- Issue resolution
- Technical analysis
- Sales techniques
- Regulatory compliance
Timeline
IT Associate
Pro Unlimited
01.2019 - 10.2019
Licensed Loan Officer
Freedom Mortgage Corp
02.2016 - 09.2018
Microsoft Expert
Best Buy Company Inc
06.2014 - 01.2016
Shift Manger
Wawa
10.2010 - 11.2011
Associate
Arby's
10.2009 - 10.2010
Cashier Sales Associate
CVS
06.2006 - 04.2007
Bachelor of Arts - Political Science
Rutgers, The State University of New Jersey
Associate of Arts - Law, Politics And Government
Camden County College
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