PETRA E. SERRANO
Maricopa,AZ
Summary
Dynamic Patient Access professional with extensive experience at Abrazo Central, excelling in patient registration and insurance verification. Proven ability to enhance team efficiency and streamline processes through effective communication and collaboration. Strong customer service focus and adept in electronic health records, ensuring high-quality patient care in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Patient Access III
Abrazo Central
Phoenix, Arizona
01.2021 - 05.2026
- Admitting patients to the facility, verifying insurance and benefits, notifying insurance companies of patient admission. Creating PFRs on inpatient admits in house
- Utilized software and tools to streamline processes and enhance operational performance.
- Proposed strategies that enhanced team efficiency during meetings.
- Worked with cross-functional teams to achieve goals.
Patient Access II
Abrazo Central
Phoenix, Arizona
01.2019 - 01.2021
- Registered incoming patients and updated PHI details, including demographics, insurance, health concerns, and POA information, in the health system while providing helpful resources.
- Performed daily responsibilities to ensure smooth workflow and quality service.
- Organized and prioritized tasks to meet service goals on time.
- Worked with cross-functional teams to support goal achievement.
Dispatcher
Angle Care Ambulance
, Tx
01.2016 - 07.2019
- Maintained calm communication during high-pressure ambulance dispatch situations.
- Answering multi-line phone systems for both minor and major incidents, handling insurance claims and payments, scheduling and dispatching ambulance transport for patients.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Education
Certificate - BLS
Central Arizona College EMS
Maricopa09-2026
Diploma -
Polaris High School
05-2014
Certificate -
Victoria Community College
03-2012
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Medical billing
- Medical terminology
- Data entry
- Customer service
- Stress management
REFERENCES
Upon Request
Volunteer Experience or Leadership
The Courtyard Rehabilitation and Healthcare Center, 2012, Assisting the nursing staff with the comfort and care of patients in a hospice facility.
Timeline
Patient Access III
Abrazo Central
01.2021 - 05.2026
Patient Access II
Abrazo Central
01.2019 - 01.2021
Dispatcher
Angle Care Ambulance
01.2016 - 07.2019
Certificate - BLS
Central Arizona College EMS
Diploma -
Polaris High School
Certificate -
Victoria Community College