Petra Franco
Houston,TX
Summary
Highly experienced in customer service and sales, with a strong background in the military as an enlisted professional. Seeking opportunities to further develop and expand upon existing skill set. Committed to uncovering hidden talents and leveraging them to contribute effectively in new roles. Eager to embark on a journey of growth and contribute to the success of an organization.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
CVS
04.2021 - Current
- I've learned to develop strong skills especially being able to be aware of everything going on around me
- Helped customers sign up for store loyalty programs and explained the benefits in detail
- Deal with customer complaints about products or issues with the corresponding items
- Calculate the number of orders and customer information, then transfer the information to the sales department
- Talked to customers about service and educated them on policies
- Assisted customers in locating and selecting merchandise in any store department
- Also bilingual
Military
US Army Reserve
08.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Dillards Retail
06.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
South Houston High School
South Houston, TX05.2020
Skills
- Communication skills
- Fluent in Spanish
- Typing
- Customer relationship management
- Leadership
- Windows
- English
- Employment & labor law
- Clerical experience
- Human Resources
- Mac OS
- Military
- Bilingual
Authorized To Work
US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Pharmacy Technician
CVS
04.2021 - Current
Military
US Army Reserve
08.2020 - Current
Customer Service Representative
Dillards Retail
06.2020 - 06.2021
High School Diploma -
South Houston High School