Petra Jones
Columbus ,OH
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to
help your company achieve its goal
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Pet Palace Boarding Resort
09.2023 - Current
- Provide superior customer service in all situations
- Greeting and interacting with customers by phone, email, and in-person
- Create and manage customer reservations
- Provide facility tours to interested customers
- Maintain accurate files and records
- Handling and walking pets, mostly at check-in / -out
- General upkeep and cleaning of facility in-line with our high standards
- Other duties as assigned
Account Receivable
Ascent Medical Management
07.2023 - Current
- Answer incoming phone calls to resolve account issues and patient account questions
- Work client aging report for unpaid patient and insurance balances
- Review and prepare accounts for collections action
- Generate and send coordination of benefit letters to patients
- Assist with other projects/duties as needed
Patient Care Technician
Memorial Hospital
06.2022 - 07.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Security Office Personne
Genric Security
09.2019 - 02.2023
- Monitored building premises to ensure security and safety of staff and visitors
- Responded promptly to security incidents and emergencies, providing timely assistance and support
- Conducted regular security checks and reported any safety hazards or suspicious activities to management promptly
Customer Service
Walmart
11.2017 - 09.2019
- Provided excellent customer service by addressing concerns promptly and professionally.
- Enhanced customer service by addressing inquiries and resolving issues promptly.
- Increased sales with targeted marketing initiatives and exceptional customer service.
- Provided exceptional customer service by addressing guest concerns promptly and professionally.
Education
Wayne Trace High School
Haviland, OHSkills
- Client Billing
- EMR Systems
- Medical terminology understanding
- Patient Medical Records
- Microsoft applications proficiency
- Insurance Coverage Verification
- HIPAA Compliance
- Attention to Detail
Timeline
Customer Service Representative
Pet Palace Boarding Resort
09.2023 - Current
Account Receivable
Ascent Medical Management
07.2023 - Current
Patient Care Technician
Memorial Hospital
06.2022 - 07.2024
Security Office Personne
Genric Security
09.2019 - 02.2023
Customer Service
Walmart
11.2017 - 09.2019
Wayne Trace High School