Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Petra Munoz

Keller,TX

Summary

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy host skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced assistant manager with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

6
6
years of professional experience

Work History

Server

Texas Roadhouse
Fort Worth, TX
06.2023 - 01.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.

Host

Olive Garden
Hurst, TX
03.2022 - 06.2023
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.

Assistant Manager

Braums Ice Cream And Dairy
Fort Worth, TX
02.2021 - 01.2023
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.

Shift Manager

Popeye's
Fort Worth, TX
03.2018 - 01.2021
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Processed weekly payroll information using appropriate software applications.
  • Organized special events such as holiday sales or promotional campaigns.

Dental Receptionist

Meadowpark Family Dentistry
Hurst, TX
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Assisted in the maintenance of dental equipment and supplies inventory.
  • Responded to inquiries from patients regarding their accounts or dental services offered.

Education

High School Diploma -

Green B Trimble Tech High School
Fort Worth, TX
06-2021

Skills

  • Casual Dining Services
  • Positive And Friendly Attitude
  • Server Training
  • Server Management
  • Executive Support
  • Reminder Calls
  • Travel Planning
  • Multi-Line Telephone System Operation
  • Filing And Sorting
  • Telephone Answering
  • File Management
  • Office Organization
  • Data Entry

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server

Texas Roadhouse
06.2023 - 01.2024

Host

Olive Garden
03.2022 - 06.2023

Assistant Manager

Braums Ice Cream And Dairy
02.2021 - 01.2023

Shift Manager

Popeye's
03.2018 - 01.2021

Dental Receptionist

Meadowpark Family Dentistry

High School Diploma -

Green B Trimble Tech High School

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Petra Munoz