Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Petra Szendi

Kailua,Hawaii

Summary

Hardworking and focused Administrative professional offering excellent communication, planning, and prioritization skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail, and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Highly organized and detail-oriented office assistant with more than 5 years of experience supplying comprehensive, organized administrative support to senior executive teams. Key support team member for events, and appointment arrangements. Excellent track record managing administrative team. Attentive and personable in customer service bringing years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement, and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers. Compassionate to the needs of customers and team members. Organized and dedicated to accuracy as an Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Project Coordinator

Titanium Investments Llc
01.2017 - 05.2019
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Responded to requests for information on materials to inquiring parties.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
  • Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
  • Streamlined project management processes by implementing new organizational tools and software.
  • Wrote technical narratives to document processes and design changes.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Analyzed project performance data to identify areas of improvement.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Sales Project Coordinator and Intake Documentation Management

Roofing Solutions
02.2016 - 05.2017
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings
  • Organized and updated schedules for executives
  • Promoted team productivity by keeping supplies organized and well-stocked
  • Handled scheduling for the executive's calendar and prepared meeting agenda and materials
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions
  • Transcribed phone messages and relayed them to appropriate personnel
  • Answered and quickly redirected large volume of calls on central system
  • Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files
  • Achieved Results by double-checking the accuracy of Type forms and Actions
  • Managed a number of calendars to strategically coordinate meetings, appointments, and events
  • Volunteered to help with special projects of varying degrees of complexity
  • Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Created and implemented standard operating procedures for records handling
  • Organized logistics and materials for each meeting, arranged spaces, and took detailed notes for later dissemination to key stakeholders
  • Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery
  • Improved customer service rating by 95% accuracy by training numerous new employees on proper handling techniques based on the company code of ethics
  • Established administrative work procedures to track staff's daily tasks
  • Maintained daily reports and advised executive leaders in decision-making processes based on data collected from customer feedback
  • Managed over 20-100 Number weekly and monthly invoices for the organization of fluctuating Numbers of people and maintained accurate processing and verification
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail
  • Managed filing system, entered data, and completed other clerical tasks
  • Conducted invoicing and investigated accounts receivable discrepancies
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Updated tracking spreadsheets with the latest Types of information
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Liaised between clients and vendors and maintained effective lines of communication
  • Answered, responded to and transferred over Number daily phone calls on multi-line phone system
  • Assisted coworkers and staff members with special tasks on daily basis
  • Answered multi-line phone system and transferred callers to appropriate department or staff member
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
  • Composed and proofread memos, letters and reports to verify error-free communication
  • Maintained clean reception area to promote positive, professional environment for clients
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.

Secretary and local office management

Beachside Roofing
02.2013 - 05.2014
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings
  • Organized and updated schedules for executives
  • Promoted team productivity by keeping supplies organized and well-stocked
  • Handled scheduling for the executive's calendar and prepared meeting agenda and materials
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions
  • Transcribed phone messages and relayed them to appropriate personnel
  • Answered and quickly redirected large volume of calls on central system
  • Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files
  • Achieved Results by double-checking the accuracy of Type forms and Actions
  • Managed a number of calendars to strategically coordinate meetings, appointments, and events
  • Volunteered to help with special projects of varying degrees of complexity
  • Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Created and implemented standard operating procedures for records handling
  • Organized logistics and materials for each meeting, arranged spaces, and took detailed notes for later dissemination to key stakeholders
  • Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery
  • Improved customer service rating by 95% accuracy by training numerous new employees on proper handling techniques based on the company code of ethics
  • Established administrative work procedures to track staff's daily tasks
  • Maintained daily reports and advised executive leaders in decision-making processes based on data collected from customer feedback
  • Managed over 20-100 Number weekly and monthly invoices for the organization of fluctuating Numbers of people and maintained accurate processing and verification
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail
  • Managed filing system, entered data, and completed other clerical tasks
  • Conducted invoicing and investigated accounts receivable discrepancies
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Updated tracking spreadsheets with the latest Types of information
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Liaised between clients and vendors and maintained effective lines of communication
  • Answered, responded to and transferred over Number daily phone calls on multi-line phone system
  • Assisted coworkers and staff members with special tasks on daily basis
  • Answered multi-line phone system and transferred callers to appropriate department or staff member
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
  • Composed and proofread memos, letters and reports to verify error-free communication
  • Maintained clean reception area to promote positive, professional environment for clients
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.

Education

University of Hawaii At Manoa
Honolulu, HI

Skills

  • Documentation and reporting
  • Office administration
  • Presentation design
  • Scheduling and calendar management
  • Document conversion
  • Multi-line phone proficiency
  • Meeting arrangements
  • Project planning
  • Employee timesheet processing
  • Business administration
  • Writing reports
  • Program files maintenance
  • Spreadsheet management
  • Records management
  • Customer and client relations
  • Paperwork drafting
  • Accounting familiarity
  • Scheduling
  • Credit and collections
  • Administrative support
  • Bookkeeping
  • Customer relations and communications
  • Recordkeeping
  • Office management
  • Payroll and budgeting
  • Report analysis
  • Shared Governance
  • Quality Assurance Controls
  • Efficient and reliable team player
  • Adaptable
  • Compassionate
  • Case Management
  • Progress monitoring
  • Goal development
  • Building rapport
  • Case documentation
  • Case management proficiency

Certification

Cybersecurity

Timeline

Project Coordinator

Titanium Investments Llc
01.2017 - 05.2019

Sales Project Coordinator and Intake Documentation Management

Roofing Solutions
02.2016 - 05.2017

Secretary and local office management

Beachside Roofing
02.2013 - 05.2014

University of Hawaii At Manoa

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Petra Szendi