PETRINA A. WILLIAMS
Harvey,LA
Summary
Administrative operations professional with over 20 years of experience supporting districts. Manage scheduling, dispatching, billing, and customer service to maintain smooth workflows. Ensure compliance through accurate documentation and process control.
Overview
31
31
years of professional experience
Work History
Operations Administrative Specialist
Airgas Nitrogen Services
Harvey, LA
06.2001 - Current
- Provided administrative and operational support across multiple districts to ensure smooth operations.
- Coordinate information and communications among management, field personnel, customers, and internal departments.
- Executed administrative tasks, documented processes, and scheduled training sessions.
- Maintain accurate records, reports, schedules, and operational documentation.
- Supported timely completion of administrative processes and resolved issues impacting daily operations for enhanced efficiency.
- Managed multiple priorities in a fast-paced environment, ensuring accuracy and professionalism in all tasks.
- Provide dependable customer service and administrative assistance to support business continuity and district performance.
- Conducted audits of ticket transactions to ensure accuracy and compliance.
Office Administrator
Al's Pest Control Service, Inc.
New Orleans, LA
10.2007 - 04.2020
- Managed accounts receivable, billing, collections, payment processing, and payment posting to ensure timely financial transactions.
- Prepare daily work schedules and coordinate meetings for company leadership.
- Schedule pest and termite control services and dispatch technicians according to daily work schedules.
- Monitor technician locations and service activity using the Work Wave GPS tracking system.
- Prepared pest and termite proposals, contracts, inspection documents, spreadsheets, flyers, invoices, statements, and service-order reports to support operational efficiency.
- Develop bids for state and federal government contracts.
- Develop bids for state and federal government contracts, as well as commercial and residential projects.
- Assist real estate agents, title companies, banks, and loan officers with property-related documentation and requests.
- Assisted with sales activities and responded to inquiries from potential customers to enhance client engagement.
- Assist with sales activities and respond to inquiries from potential customers.
Administrative Coordinator
River Monsta, LLC
Greenville, MS
05.2012 - 01.2017
- Managed broker contracts and maintained documentation to ensure compliance and operational efficiency.
- Completed broker agreements to ensure compliance with company policies. and carrier packets and prepare agreements for company operations.
- Maintain accurate and current financial and administrative records.
- Monitor records, identify variances, and assist with the timely resolution of discrepancies.
- Update owner-operator and driver records, including liability and cargo insurance, W-9 forms, tax information, loss runs, and certificates of insurance.
- Verify that drivers and owners maintain current driver's licenses and required documentation.
- Monitor annual drug-testing records for owners and drivers.
- Coordinated travel itineraries and administrative requirements to streamline transportation logistics.
- Provided dispatch support during peak operations.
Guest Services/PBX Operator Director
West Jefferson Medical Center
Marrero, LA
10.2006 - 01.2010
- Assisted patients, physicians, employees, outside callers, and hospital visitors with accurate and timely information.
- Coordinated patient information management and overhead paging requests, ensuring timely responses in a fast-paced environment.
- Operated medical center's main switchboard, facilitating efficient communication for patients, staff, and visitors.
- Dispatched AirCare helicopter flights from offshore and onshore locations, rigs, platforms, vessels, ambulances, and local and non-local hospitals.
- Notified emergency personnel promptly, ensuring swift response during crises.
- Supported Guest Services Director in training new employees, enhancing team readiness and service quality.
- Applied basic medical terminology and maintained professionalism in a high-volume healthcare environment.
Production Assistant
Judge Nicole Shepard (Cox Network)
New Orleans, LA
01.2003 - 08.2005
- Coordinated guest logistics, wardrobe, set appearance, and show preparation to ensure smooth production flow.
- Sourced and followed up with potential and former guests to secure appearances for upcoming programs.
- Greeted guests at the studio entrance, providing assistance to enhance their experience.
- Researched topics and prepared briefing materials for the host before program tapings.
- Managed daily production and administrative tasks to support overall team efficiency.
Telecommunication/PBX Operator
Charity/University Hospital
New Orleans, LA
01.1996 - 02.1999
- Managed multi-line switchboard in fast-paced medical environment to ensure timely communication.
- Answered incoming calls promptly and routed callers to the appropriate departments or personnel.
- Alerted and dispatched personnel during emergency situations.
- Trained new employees on switchboard operations and communication procedures to enhance team efficiency.
- Used basic medical terminology to provide accurate information.
Education
Marketing Degree Program -
University of Arizona Global Campus
On-line09-2026
Associate of Arts - Visual Communications and Graphic Design
Delgado Community College
New Orleans, LA01-1996
High School Diploma -
Oliver Perry Walker High School
New Orleans, LA05-1995
Skills
- Operations and administrative support
- Scheduling and dispatching
- Accounts receivable
- Payment processing
- Contract preparation
- Government and commercial contracts
- Operational workflow management
- Reporting and documentation
- Data entry
- Cross-functional collaboration
- Office coordination
- Microsoft Office
- Customer service
Additional Training
- West Jefferson Medical Center — Marrero, LA
- Certificate of Achievement, FEMA Training Program Completion
- Airgas Nitrogen Service-Harvey, LA
- CPR Training 2024 (Cintas)
- TWIC
Timeline
Administrative Coordinator
River Monsta, LLC
05.2012 - 01.2017
Office Administrator
Al's Pest Control Service, Inc.
10.2007 - 04.2020
Guest Services/PBX Operator Director
West Jefferson Medical Center
10.2006 - 01.2010
Production Assistant
Judge Nicole Shepard (Cox Network)
01.2003 - 08.2005
Operations Administrative Specialist
Airgas Nitrogen Services
06.2001 - Current
Telecommunication/PBX Operator
Charity/University Hospital
01.1996 - 02.1999
Marketing Degree Program -
University of Arizona Global Campus
Associate of Arts - Visual Communications and Graphic Design
Delgado Community College
High School Diploma -
Oliver Perry Walker High School