Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joana Lelcaj

NY

Summary

Self-driven professional with 9+ years of Sales and Managerial experience with a strong value and passion for customer service is seeking a position that will allow me to utilize my knowledge and contribute to the success of a growing company. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

10
10
years of professional experience
1
1
Certification
1
1
year of post-secondary education

Work History

Esthetician

Atelier Clinic
01.2024 - Current
  • Performed Classic deep cleansing facials.
  • Back Treatment Facials.
  • Consultation with clients.

Spa/General Manager

KarinaNYC SKIN and Lash Clinic
05.2021 - 12.2023
  • Monitored and ordered inventory in 3 locations and warehouse, Worked to effectively manage staff members to encourage a productive and happy environment
  • Recruited, hired, and trained quality employees, Performed consulting services/products online and in person
  • Handled all payroll, billing, and bookkeeping functions, Communicated with vendors regarding products we use in the spa
  • Defined customer service procedures and monitored the facility carefully to ensure the procedures were followed.

Spa/Sales manager

Deify Laser Beauty Lounge
09.2017 - 03.2021
  • Managed up to 15 employees on a daily basis, Recruited, hired, and trained quality employees, Supervised and managed all sales and business development functions on a monthly basis, Handled all payroll, billing, and bookkeeping functions, Created special projects, events, and promotions on a monthly basis, Monitored and ordered inventory levels to cover the demand, Maintained a solid client database by encouraging customer referrals and memberships, Achieved 98% customer satisfaction score based on feedback forms

Cashier/Sales Associate

White House Black Market at 5th Ave
08.2013 - 10.2017
  • Performed sales transactions and returns merchandise, Assisted store manager with monthly scheduling employees, Assisted callers and answered emails by providing the required information

Front desk associate

Deify Laser Beauty Lounge
07.2015 - 09.2017
  • Increased the number of loyal clientele by 20% and established a positive rapport with customers, Achieved the highest sales averages by upselling and suggesting add-ons, Handled a high volume of calls on a daily basis

Education

Aesthetician - Aesthetician

Atelier School
New York, NY
05.2023 - Current

Business management degree -

Cuny College
01.2024 - Current

Skills

  • Exceptional Managerial and Customer Service skills
  • Ambitious and self-driven
  • Proficient in Microsoft Office, Mindbody, Square, and Boulevard
  • Perform well in a fast-paced, hectic work environment
  • Diplomatic and patient with clients and colleagues
  • Fluent in English and Albanian, basic verbal skills in Spanish

Certification

  • Make up technique / 16 hours
  • Deep cleaning facials/ 200 hours
  • Back Facial/ 16 hours
  • Product Knowledge / 16 hours

Timeline

Esthetician

Atelier Clinic
01.2024 - Current

Business management degree -

Cuny College
01.2024 - Current

Aesthetician - Aesthetician

Atelier School
05.2023 - Current

Spa/General Manager

KarinaNYC SKIN and Lash Clinic
05.2021 - 12.2023

Spa/Sales manager

Deify Laser Beauty Lounge
09.2017 - 03.2021

Front desk associate

Deify Laser Beauty Lounge
07.2015 - 09.2017

Cashier/Sales Associate

White House Black Market at 5th Ave
08.2013 - 10.2017

Similar Profiles

CREATE PROFILE
Joana Lelcaj