Petrona Scott
Roosevelt,NY
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
13
13
years of professional experience
Work History
Receptionist
ACI rehab & detox center
589 Rockaway Ave , Nyc
03.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients and customers.
- Updated patient accounts with insurance verification information to ensure accurate billing.
- Assisted with insurance verification process prior to appointment scheduling or treatment procedures being performed.
- Managed patient registration process including intake information.
Hostess /Cashier Team Lead
Emerald Queen Casino and Hotel
Fife, Washington
06.2015 - 11.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Handled cash payments and reconciled daily transactions accurately.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Deli Clerk
Fred Meyer
University Place , WA
02.2014 - 11.2016
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Wait Staff Member
Grand Palladium Hotels And Resorts
Hanover , Jamaica
11.2011 - 11.2013
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
Education
High School Diploma -
Marlene Ottey High School
Hanover , Jamaica 07-2010
Some College (No Degree) - Food And Nutrition
Kenilworth Heart Academy
Hanover , Jamaica Skills
- Customer/Client relations
- Multi-line telephone skills
- Telephone skills
- Reception desk management
- Office supply inventory control
Timeline
Receptionist
ACI rehab & detox center
03.2024 - Current
Hostess /Cashier Team Lead
Emerald Queen Casino and Hotel
06.2015 - 11.2023
Deli Clerk
Fred Meyer
02.2014 - 11.2016
Wait Staff Member
Grand Palladium Hotels And Resorts
11.2011 - 11.2013
High School Diploma -
Marlene Ottey High School
Some College (No Degree) - Food And Nutrition
Kenilworth Heart Academy