Petsangfa Phensasithorn
Chicago,IL
Summary
An Energetic, positive, and passionate worker. Especially pay attention to the detail and great at multitasking. A good team player, a follower, and also a leader performance. Always love and be willing to learn new things. Improve from mistakes, gaining experience, be a problem solver. A hard worker who works with heart and soul of the service mind. Prioritize the needs of others above my own, actively seeking to assist them with genuine care and empathy, without expecting in return.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Spa Guest Service Agent
The Peninsula Hotel Chicago Spa
01.2022 - Current
- Ensure proper operation of all responsibilities of Spa desk operations
- Responsible for greeting clients, managing the spa’s schedule, and ensuring customers have a pleasant experience
- Answering phone, replying the email, providing information
- Managing for spa’s scheduling, making appointments, confirming, and cancelling
- Knowledgeable and fully adheres to both Peninsula and Forbes standards
- Communicate with all departments to create a guest centric experience
- Be in full compliance with Head Office database requirements
Patient Care Companion
Advocate Christ Medical Center
01.2021 - 09.2021
- Prevented falls or injuries by actively monitoring patients at risk for mobility issues or confusion.
- Maintained a clean and safe environment for patients through regular room tidying and sanitizing high-touch surfaces.
- Supported patients during medical procedures, acting as a calming presence to ease stress or discomfort.
- Expedited response times from healthcare professionals by effectively communicating urgent patient needs or concerns.
Creative Director
T-Sports Channel
01.2009 - 01.2011
- Company Overview: Bangkok, Thailand
- Created new programs and sport event updates weekly
- Wrote scripts (questions, answers and hi-lights of the week)
- Provided casting, crew and facilities information
- Created and presented new projects to Producer and assigned to teams
- Bangkok, Thailand
Coordinator
T-Sport TV Channel
04.2009 - 02.2010
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
Education
English as a second language program - TOEFEL English Course
BIR & Computer Systems Institute
Chicago01.2015
Bachelor’s Degree - Communication Arts (Broadcasting and Film)
Bangkok University
01.2008
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
Certification
- Employee of the Month Nominee, 07/23, The Peninsula Hotel Chicago
- Diploma for successful completion of Customer Service Specialist Program, 01/13
- Diploma for successful completion of Hospitality Industry Professional Program, 01/14
Languages
Thai
Native or Bilingual
Timeline
Senior Spa Guest Service Agent
The Peninsula Hotel Chicago Spa
01.2022 - Current
Patient Care Companion
Advocate Christ Medical Center
01.2021 - 09.2021
Coordinator
T-Sport TV Channel
04.2009 - 02.2010
Creative Director
T-Sports Channel
01.2009 - 01.2011
English as a second language program - TOEFEL English Course
BIR & Computer Systems Institute
Bachelor’s Degree - Communication Arts (Broadcasting and Film)
Bangkok University
- Employee of the Month Nominee, 07/23, The Peninsula Hotel Chicago
- Diploma for successful completion of Customer Service Specialist Program, 01/13
- Diploma for successful completion of Hospitality Industry Professional Program, 01/14
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