Peyton Burke
Manteca
Summary
Customer-focused professional with a strong background in team leadership and operational efficiency. Expertise in resolving complaints and improving customer satisfaction while implementing policy and protocols.
Overview
16
16
years of professional experience
Work History
Shift Lead
Ace Hardware
Manteca
07.2026 - Current
- Assisted customers with product selection and provided expert advice.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Organized merchandising displays, improving product visibility and appeal to drive customer engagement.
- Managed inventory levels to ensure consistent stock availability for customers, supporting sales and customer satisfaction.
- Implemented safety protocols, promoting a secure working environment for all staff and minimizing workplace incidents.
Kitchen Manager
Chipotle Mexican Grill
Manteca
03.2021 - Current
- Establish standards for personnel performance and customer service
- Implemented sanitation procedures to ensure compliance with health regulations.
- Maintained records for government agencies on sanitation of food subsidies to ensure compliance.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Scheduled staff shifts to ensure adequate coverage during peak hours. utilizing Kronos software and assigning responsibilities
- Supervised food production processes to ensure high quality standards were consistently met.
- Fostered open communication among kitchen staff to promote teamwork and collaboration.
- Investigating and resolving complaints regarding food service or accommodations
- Counting money and making deposits using Oracle software
Order Selector
Martin Brower
San Jose
01.2023 - 12.2023
- Selected products accurately from warehouse inventory for order fulfillment.
- Operated pallet jacks and stand up forklifts to move goods efficiently.
- Collaborated with team members to streamline picking processes.
- Inspected incoming shipments for quality and accuracy before processing.
- Packaged orders securely to prevent damage during transport.
- Organized and maintained clean work area for safety compliance.
Assistant Manager
Big 5 Sporting Goods
San Jose
01.2019 - 2022
- Assisted management with daily operations and optimized store staffing to meet business needs.
- Coordinated training programs for new team members, enhancing staff development and onboarding efficiency.
- Supported sales team by promptly addressing customer inquiries and resolving issues to improve customer satisfaction.
- Implemented merchandising strategies to enhance product visibility and customer engagement.
- Processed sales transactions using point-of-sale systems accurately.
- Maintained inventory accuracy through regular audits and restocking initiatives.
- Educated customers on proper firearm handling and storage practices.
Shift-Lead
Walgreens Pharmacy
San Jose
01.2019 - 01.2021
- Directed and supervised employees in sales, inventory-taking, and cash reconciliation to ensure operational efficiency
- Organized shift schedules and assigned duties to optimize team workflow
- Instructed staff on handling complex sales situations to enhance customer satisfaction
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Counted cash accurately and prepared daily cash deposits for the bank
All-Purpose Clerk
The Market: Safeway
San Jose
01.2018 - 01.2019
- Welcomed customers upon entry, fostering a friendly atmosphere.
- Assisted customers with information and resolved complaints to enhance satisfaction.
- Monitored checkout stations, ensuring adequate cash and appropriate staffing for efficient service.
- Receive payment by cash, check, credit card, vouchers, or automatic debits
- Requisition and store shipping materials and supplies to maintain inventory of stock
Lead Cook/Kitchen Manager
The Cajun Spot
Manteca
01.2016 - 01.2018
- Seasoned and cooked food following recipes and personal expertise to ensure quality and taste
- Ensured food storage and cooking at proper temperatures by monitoring fryer, grill, and boiling pot levels
- Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Served food to waiters and patrons to ensure timely delivery
- Maintained sanitation records for compliance with government regulations on food subsidies
Rebar Crew
Clark's Pacific
Sacramento
01.2014 - 01.2016
- Operated bending machines to shape rebar efficiently and accurately.
- Fabricated rebar components according to project specifications and blueprints.
- Ensured material quality by inspecting rebar for defects and irregularities.
- Collaborated with team members to consistently meet production deadlines and uphold quality standards.
- Maintained a clean, organized workspace to ensure safety and streamline workflow.
- Sorted, stacked, and moved pallets efficiently using pallet jack and forklift to support timely project completion.
Crew Member/Crew Leader
McDonald's
Manteca
01.2011 - 01.2014
- Trained new crew members on procedures and customer service expectations, improving team readiness and service quality.
- Prepared and served food items to customers, ensuring compliance with safety standards and enhancing customer experience.
- Assisted customers with orders, providing timely service and fostering customer satisfaction.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Operated cash register, handling transactions accurately and efficiently.
- Maintained cleanliness of dining area and kitchen equipment throughout shifts.
- Followed company policies for food safety and hygiene at all times.
Education
High School -
Manteca High School
Manteca, California01-2012
Skills
- Team leadership
- Customer service excellence
- Sanitation procedures
- Staff training and development
- Time management
- Shift scheduling
- Financial transactions
- Inventory management
Timeline
Shift Lead
Ace Hardware
07.2026 - Current
Order Selector
Martin Brower
01.2023 - 12.2023
Kitchen Manager
Chipotle Mexican Grill
03.2021 - Current
Assistant Manager
Big 5 Sporting Goods
01.2019 - 2022
Shift-Lead
Walgreens Pharmacy
01.2019 - 01.2021
All-Purpose Clerk
The Market: Safeway
01.2018 - 01.2019
Lead Cook/Kitchen Manager
The Cajun Spot
01.2016 - 01.2018
Rebar Crew
Clark's Pacific
01.2014 - 01.2016
Crew Member/Crew Leader
McDonald's
01.2011 - 01.2014
High School -
Manteca High School