Peyton Doty
Summary
High-energy customer service management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Bowlero, AMF Diamond Bowling Lanes
01.2023 - 11.2023
- Motivated, trained, and mentored employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Regional Event Manager - Houston Districts
Bowlero
02.2022 - 01.2023
- Developed and implemented successful marketing plans to generate event revenue.
- Hired and trained staff for cross-functional assignments and verified staff knowledge of specific procedures related to each even type.
- Created a training program outlining proper protocols and expectations for all aspects of event execution.
- Traveled to multiple locations throughout the company to help implement my training program for maximum revenue and extension opportunities.
Regional Event Manager - Lone Star District
Bowlero
12.2021 - 02.2022
- Increased revenue generation by collaborating with senior executives to assess regional performance.
- Generated ideas to enhance and expand current event offerings.
- Created and maintained sales environment to support business objectives.
Event Manager
Bowlero
08.2021 - 12.2021
- Met with potential clients to determine exact event requirements and discussed our facility offerings.
- Created detailed timelines for events based on the scope of work required by each department.
- Oversaw event to insure successful results.
Traveling Bartender, Event Host and Server
Bowlero
05.2018 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in active listening and engagement skills,
- Completed daily tasks to keep areas clean and neat form maximum productivity.
Education
High School Diploma -
Porter High School
Porter, TX05.2018
Skills
- Training and Development Background
- Team Leadership Expertise
- Hiring and Recruitment
- Operations Management
- Employee Motivation
Timeline
Assistant General Manager
Bowlero, AMF Diamond Bowling Lanes
01.2023 - 11.2023
Regional Event Manager - Houston Districts
Bowlero
02.2022 - 01.2023
Regional Event Manager - Lone Star District
Bowlero
12.2021 - 02.2022
Event Manager
Bowlero
08.2021 - 12.2021
Traveling Bartender, Event Host and Server
Bowlero
05.2018 - 08.2021
High School Diploma -
Porter High School
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