Peyton Houston
Chesterfield,MO
Summary
Dynamic professional with extensive experience at Panda Express, excelling in strategic planning and performance improvement. Proven track record in coaching and mentoring teams, enhancing customer satisfaction, and optimizing operational efficiency. Skilled in conflict resolution and regulatory compliance, fostering a positive work environment that drives success and employee engagement.
Overview
7
7
years of professional experience
Work History
Team Lead
TopGolf
04.2024 - Current
- Led team in daily operational activities, ensuring smooth workflow and high service standards.
- Trained new staff on company policies and procedures to enhance team performance.
- Implemented quality control measures, improving consistency in guest experience.
- Coordinated scheduling and resource allocation to optimize team efficiency during peak hours.
- Developed training materials that improved onboarding process for new hires.
- Assisted in resolving customer complaints, enhancing overall satisfaction rates.
- Monitored inventory levels and coordinated supply orders to maintain operational flow.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Assistant Manager
Andy’s Frozen Custard
01.2022 - 02.2024
- Assisted in managing daily operations to enhance customer satisfaction and service efficiency.
- Trained staff on product knowledge and operational procedures to improve team performance.
- Developed promotional strategies to boost sales during peak seasons and special events.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment.
- Collaborated with management to analyze sales trends and identify areas for improvement.
- Supported conflict resolution among team members, fostering a positive work atmosphere.
- Created staff schedules to ensure adequate coverage during busy periods, enhancing productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
General Manager
Panda Express
01.2019 - 02.2022
- Oversaw daily operations to ensure exceptional customer service and efficient workflow.
- Developed and implemented strategic plans to enhance restaurant performance and profitability.
- Trained and mentored staff, fostering a positive work environment and promoting team collaboration.
- Analyzed sales reports to identify trends and optimize menu offerings for increased revenue.
- Managed inventory levels, reducing waste through effective stock control practices.
- Ensured compliance with health and safety regulations, maintaining high standards of cleanliness.
- Collaborated with marketing teams on promotional campaigns to boost foot traffic and brand awareness.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Associate in Child Development -
Cape Career And Technology Center
Cape Girardeau, MO05.2018
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Workplace safety
- Schedule management
- Diversity and inclusion
- Regulatory compliance
- Trend tracking
- Relationship building
- Strategic planning
- Marketing
- People management
- Analytical thinking
Timeline
Team Lead
TopGolf
04.2024 - Current
Assistant Manager
Andy’s Frozen Custard
01.2022 - 02.2024
General Manager
Panda Express
01.2019 - 02.2022
Associate in Child Development -
Cape Career And Technology Center