Peyton Lathan-Alton
Everett,WA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere. Exceptional experience-enhancing customer experiences in foodservice setting, looking to apply those skills elsewhere. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service and genuine connections.
Overview
3
3
years of professional experience
Work History
Hostess
Buffalo Wild Wings
02.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier
Walmart
06.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Kamiak High School
Mukilteo, WA06.2023
Skills
- Telephone Skills
- Customer and Client Relations
- Verbal and Written Communication
- Time Management
- Guest Flow
- Reading Comprehension
- Brand Loyalty
- Machinery Upkeep
Timeline
Hostess
Buffalo Wild Wings
02.2023 - Current
Cashier
Walmart
06.2020 - 12.2020
High School Diploma -
Kamiak High School
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