Madelyn Browning
North Ridgeville,OH
Summary
I am currently enrolled at Ohio Wesleyan University for Zoology and was on the Dean's list my freshman year. I am dedicated and excited to learn more about animals. I spent the summer of 2022 volunteering in Zoo Crew at the Cleveland Zoo. Dedicated to offering exceptional assistance to team members. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Hostess
Chilis's Bar And Grill
04.2023 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Crew Member
Raising Cane's
09.2022 - 11.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Worked well in a fast-paced and high pressure environment.
Front Desk Receptionist
Goldfish Swim School
01.2022 - 05.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Booked swim lessons an considered the customers schedule when doing so.
Swim Instructor
Goldfish Swim School
05.2021 - 05.2022
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
- Mentored new swim instructors in department policies and best practices for effective teaching strategies within our program framework.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Utilized various teaching aids such as kickboards, fins, pull buoys, or noodles to provide targeted support for specific skill acquisition among students at various competency levels.
Lifeguard
Goldfish Swim School
05.2021 - 05.2022
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Education
Bachelor of Arts - Zoology
Ohio Wesleyan University
Delaware, OH05.2027
High School Diploma -
North Ridgeville High School
North Ridgeville, OH05.2023
Skills
- Guest Engagement
- Guest complaint resolution
- Dining room management
- Customer Service
- Team Collaboration
- Telephone reception
- Scheduling
- Telephone skills
- Organization skills
- Time Management
- Skills Assessment
- Rule Enforcement
- Swim Instruction
Accomplishments
Dean's list (Fall 2023)
Dedicated volunteer
Affiliations
- Delta Delta Delta Sorority
- Pet Pals Club
- Women in STEM Club
Zoo Crew
In the summer of 2022 I volunteered in Zoo Crew at the Cleveland Zoo. During this I educated guests about conservation, recycling, and animal enrichment.
Timeline
Hostess
Chilis's Bar And Grill
04.2023 - 08.2023
Crew Member
Raising Cane's
09.2022 - 11.2022
Front Desk Receptionist
Goldfish Swim School
01.2022 - 05.2022
Swim Instructor
Goldfish Swim School
05.2021 - 05.2022
Lifeguard
Goldfish Swim School
05.2021 - 05.2022
Bachelor of Arts - Zoology
Ohio Wesleyan University
High School Diploma -
North Ridgeville High School