Peyton Miller
Brandon,MS
Summary
Accomplished Shift Lead at Best Buy Inc, adept in productivity monitoring and fostering team performance. Excelled in enhancing customer satisfaction and team performance through effective problem-solving and superior service delivery. Demonstrated proficiency in a dynamic role by learning the tools, tasks, and responsibilities for multiple positions such as sales, warehouse, geek squad, and leadership to allow flexibility between multiple teams and providing support to each one.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Best Buy Inc
10.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Product Flow/Warehouse
Best Buy Inc
01.2023 - 10.2023
- Maintained assigned vehicles and equipment in professional working conditions.
- Logged activities, maintenance issues and hours worked for supervisors.
- Coordinated project planning and execution with team members and team leads.
- Collaborated with sales, marketing, and support teams to launch products on time.
- Thrived in fast-paced, highly-adept team to develop, prioritize, and implement plans for improvement
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
Sales Floor Associate
Best Buy Inc
05.2021 - 01.2023
- Communication with customers professionally and proactively to provide product information and advice.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate Of Applied Science - Cyber Security
Hinds Community College
Raymond, MSAssociate Of Applied Science - Computer Networking Technology
Hinds Community College
Raymond, MSHigh School Diploma -
Brandon High School
Brandon MS05.2022
Skills
- Production leadership
- Loss prevention
- Sales proficiency
- Coaching and mentoring
- Work delegation
- Testing and troubleshooting
- Basic IT support
- Problem-solving skills
- Verbal and written communication
- Windows operating systems
- Inventory management
- Resource allocation
- Knowledge sharing
Certification
CompTIA TestOut PC Pro
Timeline
Shift Lead
Best Buy Inc
10.2023 - Current
Product Flow/Warehouse
Best Buy Inc
01.2023 - 10.2023
Sales Floor Associate
Best Buy Inc
05.2021 - 01.2023
CompTIA TestOut PC Pro
Associate Of Applied Science - Cyber Security
Hinds Community College
Associate Of Applied Science - Computer Networking Technology
Hinds Community College
High School Diploma -
Brandon High School
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