Peyton Osso
Westerville,OH
Summary
With a strong background in the dynamic and fast-paced hospitality industry, I have developed exceptional customer service and communication skills. Expertise in managing guest interactions and ensuring seamless operations while maintaining a welcoming atmosphere. Seeking to transition into a new field to leverage these transferable skills for team success and enhanced customer satisfaction.
Overview
4
4
years of professional experience
Work History
Host
Sōw Plated
09.2024 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Private Nanny
Andrew Noel
12.2020 - 12.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Coordinated playdates and outings to meet children's physical and social needs.
- Transported children to and from activities using personal or family vehicle.
- Transported children to and from school, medical appointments, and extra-curricular activities.
Activity Assistant
Arlington Court Skilled Nursing & Rehab Center
03.2024 - 04.2024
- Assisted in the planning and implementation of activities for residents.
- Performed clerical duties such as filing, copying, and data entry.
- Provided assistance to residents with physical limitations during recreational activities.
- Conducted one-on-one activities with residents who require special attention.
- Created weekly newsletters about upcoming events and activities for distribution to staff and residents.
Activity Assistant
The Laurels of Norworth
06.2023 - 08.2023
- Provided assistance to clients in completing activities of daily living, such as bathing, dressing and eating
- Adapted instructions and activities based on individual needs while maintaining quality standards
- Assisted with recreational activities, such as games, crafts, outings and exercise programs
Scare Actor
Fear Columbus
10.2021 - 07.2022
- Applied advanced acting techniques including vocal projection, facial expressions, and body language
- Exhibited excellent communication skills when interacting with guests of all ages
- Employed effective crowd control techniques to ensure safe and orderly flow of traffic through the attraction
Education
High School Diploma -
Dublin Scioto High School
Dublin, OhioSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Telephone reception
- POS software
- Adaptable to change
Timeline
Host
Sōw Plated
09.2024 - 12.2024
Activity Assistant
Arlington Court Skilled Nursing & Rehab Center
03.2024 - 04.2024
Activity Assistant
The Laurels of Norworth
06.2023 - 08.2023
Scare Actor
Fear Columbus
10.2021 - 07.2022
Private Nanny
Andrew Noel
12.2020 - 12.2024
High School Diploma -
Dublin Scioto High School
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