Shannon Denise Rodriguez
Sierra Vista,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
FedEx Express
San Diego, CA
10.2016 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
Stocker Associate
Walmart
Chula Vista, CA
01.2021 - 08.2022
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Phlebotomist Technician
American Red Cross Biomedical Services
San Diego, CA
10.2010 - 07.2012
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Medical Assistant Intern
Gabriel Gil, MD
San Diego, CA
10.2009 - 10.2010
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
- Verified confidentiality of patient information and data to alleviate potential data breaches.
- Adhered to strict document deadlines for charting and other paperwork.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
Education
High School Diploma -
Otto Murillo Preparatoria
Tijuana, Baja California No Degree - Liberal Arts And General Studies
San Diego City College
San Diego, CAMedical Assistant Certificate - Medical Assisting
United Educational Institute (UEI)
Chula Vista, CASkills
- Customer Service
- Cash Register Operations
- Outstanding Communication Skills
- Sales and Upselling
Languages
Spanish
Native or Bilingual
Timeline
Stocker Associate
Walmart
01.2021 - 08.2022
Customer Service Agent
FedEx Express
10.2016 - 08.2023
Phlebotomist Technician
American Red Cross Biomedical Services
10.2010 - 07.2012
Medical Assistant Intern
Gabriel Gil, MD
10.2009 - 10.2010
High School Diploma -
Otto Murillo Preparatoria
No Degree - Liberal Arts And General Studies
San Diego City College
Medical Assistant Certificate - Medical Assisting
United Educational Institute (UEI)