Peyton Taylor
Pinehurst,NC
Summary
Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Willing to relocate to Goldsboro, NC for a position within a solid company that has growth potential.
Overview
8
8
years of professional experience
Work History
Assistant Customer Service Manager
Harris Teeter Inc
Carthage, NC
10.2021 - Current
- Managed correspondence, tracked activity and leveraged data communications to boost traceability initiatives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coordinated with other departments within the organization to ensure smooth operation of all activities related to providing services for clients.
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with industry regulations regarding customer relations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Generated KPI reports to track and improve metrics.
- Delegated work to staff, setting priorities and goals.
Orthodontic Assistant
Behl Orthodontics and James A Burden Dentistry
Williamsburg, VA
02.2020 - 09.2021
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Organized patient records and kept track of treatment plans.
- Supported dentist with completing minimally invasive and advanced surgical procedures.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Supported administrative tasks such as filing documents, updating medical records.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
Office Associate
Food Lion
West Point, Virginia
06.2016 - 02.2020
- Organized cash movements between offices and to or from banks.
- Prepared and checked cashier register tills.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Reconciled computer reports with manually maintained ledgers.
- Processed refunds and credits due to customers in a timely manner.
- Reconciled all sales at end of shift to ensure accuracy of funds received from customers.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
- Investigated and solved account issues to maintain current and accurate money systems.
Education
Technical Certificate - Dental Assisting
Todays Dental Assisting Technical School
Williamsburg VA01-2020
High School Diploma -
King William High School
King William, VA06-2019
Skills
- Conflict Resolution
- Customer Engagement
- Training and Mentoring
- Customer Relations
Timeline
Assistant Customer Service Manager
Harris Teeter Inc
10.2021 - Current
Orthodontic Assistant
Behl Orthodontics and James A Burden Dentistry
02.2020 - 09.2021
Office Associate
Food Lion
06.2016 - 02.2020
Technical Certificate - Dental Assisting
Todays Dental Assisting Technical School
High School Diploma -
King William High School
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