John Pfeifer
Phoenix,AZ
Summary
Reliable sales associate demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
SFL Manager
Walgreens
Phoenix, Arizona
03.2020 - 05.2025
- Organized stockroom merchandise, monitored inventory levels, and ensured proper restocking of shelves.
- Maintained a clean and organized environment throughout the store while ensuring safety protocols were followed.
- Implemented loss prevention strategies to reduce shrinkage rates in the store.
- Performed regular price checks to ensure accuracy across all departments.
- Communicated effectively with customers to provide information about products or services offered by the store.
- Coached employees on interactions with customers to drive exceptional service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
SFL Manager
Walgreens
Phoenix, Arizona
02.2016 - 10.2019
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Regularly communicated with vendors regarding orders placed or deliveries expected.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Trained, motivated, and oversaw team delivering outstanding service to every customer.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
Walgreens
Phoenix, Arizona
08.2013 - 02.2016
- Developed positive relationships with customers through friendly interactions, providing personalized assistance and support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Learned roles of other departments to provide coverage and keep store operational.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained accurate inventory levels through regular stock checks.
- Removed outdated products from shelves in accordance with company policy.
- Updated product labels to reflect accurate pricing.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Faced products on shelves and displays to meet company policies.
Education
Class A CDL - COMMERCIAL TRUCK DRIVING
UT
Phoenix, Arizona 01.2006 - 04.2007
Some College (No Degree) - Mechanical Engineering
Maricopa Community Colleges, Glendale Community College
Glendale, AZSkills
- Exceptional Customer service
- Team leadership
- Effective communication
- Revenue management
- Coaching and mentoring
- Verbal and written communication
- Work prioritization
- Safety procedures
- Order picking
- Merchandise display
- Storeroom organization
Timeline
SFL Manager
Walgreens
03.2020 - 05.2025
SFL Manager
Walgreens
02.2016 - 10.2019
Customer Service Representative
Walgreens
08.2013 - 02.2016
Class A CDL - COMMERCIAL TRUCK DRIVING
UT
01.2006 - 04.2007
Some College (No Degree) - Mechanical Engineering
Maricopa Community Colleges, Glendale Community College