Prathana Gurung
Elmhurst,NY
Summary
Highly organized Lead Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Experience in billing and bookkeeping. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
10
years of professional experience
Work History
Lead Front Desk Receptionist
Gramercy Pediatric Dentistry
02.2021 - Current
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Produced and mailed monthly statements and assisted with related requests for information and clarification.
- Spearheaded and implemented new projects to expand scope of engagement.
Juice Bar Attendant
East Side Health Food Store, Juice
08.2019 - 04.2020
- Correctly received orders and responded appropriately to guest concerns
- Prepared and served beverages such as smoothies, juices, and customized drinks
- Maintained sanitation, health, and safety standards in the work area
- Quickly and efficiently processed payments and made accurate change
Hostess
LaGuardia Airport
06.2018 - 11.2018
- Welcomed guests at the entrance of the establishment
- Seated guests and explained how to order through kiosks
- Maintained a thorough knowledge of the menu
- Evenly managed the workload between servers
- Assisted servers when necessary
- Gate Server
- Prepared and maintained a clean working environment
- Had a thorough knowledge of the menu
- Served food and beverages to guests
- Stocked service areas with supplies
- Provided attentive service to guests
- Kept stations clean and organized
- Addressed customer service issues and refer customers to managers when necessary
Volunteer / Event Planner
Long Island City High School
09.2016 - 06.2017
- Created various events with teachers and PTA for students/ teachers
Volunteer / Tour Guide
Long Island City High School
09.2013 - 06.2017
- Tour Guide for open houses / assisted teachers with paperwork
Education
Applied Health Science - Nursing
Borough of Manhattan Community College
Manhattan, NYCTE Certified in Culinary And Hospitality -
Long Island City High School
Long Island City, NYSkills
- Proficient in Dentrix Ascend, Microsoft, Excel, and Powerpoint
- Excellent organizational skills, communication skills, presentation skills and leadership skills
- Consistent and diligent
- Able to work well under pressure and with others
- Insurance Terminology
- Premium Calculations
- CPR Certified
Additional Information
- Awards , Honor Roll 2013-2017 Member of National Society of High School Scholars 2015-2017
Languages
Nepali
Timeline
Lead Front Desk Receptionist
Gramercy Pediatric Dentistry
02.2021 - Current
Juice Bar Attendant
East Side Health Food Store, Juice
08.2019 - 04.2020
Hostess
LaGuardia Airport
06.2018 - 11.2018
Volunteer / Event Planner
Long Island City High School
09.2016 - 06.2017
Volunteer / Tour Guide
Long Island City High School
09.2013 - 06.2017
Applied Health Science - Nursing
Borough of Manhattan Community College
CTE Certified in Culinary And Hospitality -
Long Island City High School