Phabian Glasco
Tulsa
Summary
Results-driven professional with a cross-functional background spanning warehouse operations, data systems, and claims management. Consistent strengths across all roles include data-driven decision-making, regulatory compliance, and team collaboration — with a track record of improving outcomes through accuracy and process improvement.
Overview
8
8
years of professional experience
Work History
Area Manager II
Amazon
Tulsa, OK
08.2023 - Current
- Led a team of 50–150 associates in a fast-paced fulfillment center, ensuring daily operational goals were consistently met or exceeded
- Managed inbound/outbound operations, including receiving, stowing, picking, packing, and shipping processes
- Improved productivity by analyzing key performance metrics (KPIs) such as rate, quality, and safety compliance
- Reduced process inefficiencies by implementing Lean and Six Sigma methodologies
- Conducted daily stand-up meetings to communicate performance goals, safety updates, and operational changes
- Coached and developed team members, resulting in increased engagement and internal promotions
- Partnered with senior leadership to drive continuous improvement initiatives and optimize workflow
- Ensured compliance with safety standards, reducing workplace incidents and maintaining a strong safety culture
- Utilized warehouse management systems and data tools to track performance and generate reports
Data Analyst
Family and Children's Services
Tulsa, OK
03.2021 - 07.2023
- Collect, manage, and analyze program data related to child and family services, ensuring accuracy and completeness.
- Develop and maintain databases and data systems to track client outcomes and service delivery.
- Generate regular reports and dashboards to support leadership decision-making and program evaluation.
- Perform data validation and quality assurance checks to ensure compliance with organizational and regulatory standards.
- Collaborate with case managers, social workers, and program staff to improve data collection processes.
- Identify trends and insights to help enhance service effectiveness and client outcomes.
- Train staff on data entry procedures and best practices for maintaining data integrity.
Insurance Claims Specialist
NTTDATA, Inc.
Oklahoma City, OK
06.2018 - 02.2021
- Processed and reviewed insurance claims for accuracy, completeness, and compliance with policy guidelines.
- Investigated and resolved claim discrepancies, reducing processing errors and improving turnaround time.
- Communicated with clients, providers, and internal teams to gather necessary documentation and clarify claim details.
- Utilized claims management systems to input, track, and update claim statuses efficiently.
- Ensured adherence to regulatory requirements and company standards during all stages of claims handling.
- Identified trends in claim denials and recommended process improvements to enhance workflow efficiency.
- Maintained confidentiality and security of sensitive customer and medical information.
Education
Master of Science - Public Administration
University of Central Oklahoma
Edmond, OK05-2022
Bachelor of Arts - Business Administration
Western Kentucky University
Bowling Green, KY05-2017
Skills
- Operations Management
- Team Leadership & Development
- Process Improvement (Lean / Six Sigma)
- Data Analysis & KPI Tracking
- Supply Chain & Logistics
- Safety & Compliance
- Data Analysis & Reporting
- Data Management Systems (eg, Excel, SQL, or case management software)
- Data Visualization (Tableau, Power BI, or similar tools)
- Data Quality Assurance
- Database Maintenance
- Regulatory Compliance & Confidentiality (HIPAA or related standards)
- Problem-Solving & Critical Thinking
- Communication & Team Collaboration
- Claims Processing & Adjudication
- Data Entry & Accuracy
- Customer Service & Communication
- Regulatory Compliance
- Microsoft Office (Excel, Word, Outlook)
- Claims Management Systems
Timeline
Area Manager II
Amazon
08.2023 - Current
Data Analyst
Family and Children's Services
03.2021 - 07.2023
Insurance Claims Specialist
NTTDATA, Inc.
06.2018 - 02.2021
Master of Science - Public Administration
University of Central Oklahoma
Bachelor of Arts - Business Administration
Western Kentucky University