Summary
Overview
Work History
Education
Skills
Timeline
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Phabriane Nichols

Cincinnati,OH

Summary

Dynamic professional with extensive experience at Hoxworth Blood Center, excelling in team leadership and customer service. Proven ability to enhance employee morale and foster collaboration, while consistently meeting performance goals. Skilled in decision-making and time management, delivering high-quality results in fast-paced environments. Committed to promoting a positive workplace culture.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Hoxworth Blood Center
12.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Photographer

Lifetouch Portrait Studios
08.2017 - 06.2021
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Took photos from different angles and perspectives to capture perfect images.

Education

Associate - Medical Assistant

Southwestern College
Springdale OH
06-2009

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Time management
  • Team motivation
  • Staff training and development
  • Task delegation
  • Goal setting
  • Staff management
  • Team building

Timeline

Assistant Manager

Hoxworth Blood Center
12.2019 - Current

Photographer

Lifetouch Portrait Studios
08.2017 - 06.2021

Associate - Medical Assistant

Southwestern College
Phabriane Nichols