Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

PHAEDRA CHATMON

North Ridgeville

Summary

Participant Services Representative with strong self-motivation and multitasking abilities. Exceptional relationship building and communication skills to effectively engage and connect with others. Proven time management abilities to complete tasks with integrity and commitment. Focused on building positive relationships and delivering excellent results. Ready to bring expertise to a new opportunity in the field.

Overview

11
11
years of professional experience

Work History

Participant Services Representative II

Bravo Wellness
12.2022 - Current
  • Handle inbound calls focused on aiding participants with health risk assessments, program registration, and addressing wellness-related questions
  • Documentation of all calls based on company standard operating procedures
  • Answers time sensitive email inquiries. Conducts research to take appropriate action on participant inquiries
  • Assist with special projects as needed
  • Maintains understanding of various wellness programs, policies and procedures

Home Childcare Provider

Private Home
01.2016 - 05.2022
  • Provide quality care for children ages 2 months to school age
  • Development and administration of age-appropriate daily curriculum
  • Manage records of individual children and families
  • Development of new team member handbook and job description
  • Assess educational development of children ages 3 to 5 years old
  • Management of weekly payment schedules and monthly calendars
  • Provide emotional, intellectual and social needs to all children

Substitute Instructional Aide

North Ridgeville City School District
01.2014 - 12.2015
  • Assisted with teacher directed activities by operating audiovisual equipment, distributing classroom materials, or monitoring activities of children
  • Gathered necessary materials and supplies required; employed various teaching methods to promote learning and implement
  • Graded assignments and administered testing

Education

BA - Sociology

SUNY College at Buffalo

Skills

  • Communication
  • Customer Care
  • Time Management
  • Relationship Building
  • Active Listening
  • Case Management
  • Conflict Resolution
  • MS Office Suite
  • Social Media Outlet
  • Remote Conferencing

Accomplishments

Maintained 98% and above in average call monitoring and email correspondence monthly

Timeline

Participant Services Representative II

Bravo Wellness
12.2022 - Current

Home Childcare Provider

Private Home
01.2016 - 05.2022

Substitute Instructional Aide

North Ridgeville City School District
01.2014 - 12.2015

BA - Sociology

SUNY College at Buffalo

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PHAEDRA CHATMON