Phalieshiea Sterling
Carencro,LA
Summary
Proven leader with a successful track record of building, strong teams, in increasing sales and ensuring brand compliance. Over a decade of experience as a Restaurant General Manager with Taco Bell, earning Rookie of the Year and maintaining top Core audits results. Known for integrity, accountability, and coaching managers to success ready to advance in an Area Coach role to drive growth and develop leaders across multiple locations.
Overview
11
11
years of professional experience
Work History
Restaurant General Manager
BG Food/ Taco Bell
10.2014 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Set clear expectations and created positive working environment for employees.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Skills
- Team Leadership and Coaching
- Training and Development
- Core audit and brand standards compliance
- Coaching and mentoring restaurant managers
- Data-Driven Performance Analysis
- Strong Communication and Accountability
- Labor Scheduling, and Inventory Management
Timeline
Restaurant General Manager
BG Food/ Taco Bell
10.2014 - Current
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