Stephanie Cooper
Knoxville,TN
Summary
Dynamic General Manager with a proven track record at Fasco Industries, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem resolution and staff training, resulting in increased meal checks. Skilled in financial oversight and fostering a motivated team, ensuring a clean and inviting atmosphere for patrons.
Overview
1
1
year of professional experience
Work History
Restaurant General Manager
Fasco
12.2024 - 07.2025
- Managed all aspects of daily operations, including managing staff. handling finances, budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Staff management
- Team leadership
- Training and coaching
- Time management
Timeline
Restaurant General Manager
Fasco
12.2024 - 07.2025
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