Christie Rosales
Las Vegas,NV
Summary
Ambitious General Manager with proven track record of creating successful food/beverage service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with guests. Also, a highly proactive manager with years of experience in team leadership for the Food & Beverage industry. Background includes sales, management and guest service in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Restaurant General Manager
Charlies Sports Bar
01.2022 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Assistant General Manager
Charlies Bar & Grill
06.2017 - 01.2022
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Restaurant Manager
Terrance Point Cafe
04.2015 - 06.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Restaurant Manager
Wynn Buffet
05.2013 - 04.2015
- Responsible for 60 Person Team
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Restaurant Relief Manager
Wynn
12.2012 - 01.2013
- Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
- Acted as a liaison between restaurant management and staff, ensuring seamless communication of important information at all times.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Provided constructive feedback to workers, which improved morale, and boosted efficiency.
- Proactively addressed potential safety hazards, maintaining a secure environment for both employees and customers.
Education
High School Diploma -
Global Community High
01.2006
Skills
- Staff Development & Leadership
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Budget Planning
- Team Management
- Coaching and Mentoring
- Customer Retention
- ServSafe Food Manager
- Calm and Pleasant Demeanor
- Scheduling Management
- Training Management
- Performance Improvement
- Strong Leadership
Accomplishments
- Wynn All Star in 2017
- Improved online restaurant reviews by successfully handling guest complaints, implementing monthly staff training and refining lunch and dinner menus.
Professional Affiliations Activities
- Landmark Forum Seminar
- Latino Townhall Non Profit Youth Mentor
- John Maxwell Leadership Courses
Languages
Spanish
Native or Bilingual
Timeline
Restaurant General Manager
Charlies Sports Bar
01.2022 - Current
Assistant General Manager
Charlies Bar & Grill
06.2017 - 01.2022
Restaurant Manager
Terrance Point Cafe
04.2015 - 06.2017
Restaurant Manager
Wynn Buffet
05.2013 - 04.2015
Restaurant Relief Manager
Wynn
12.2012 - 01.2013
High School Diploma -
Global Community High
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