Phanvilay Sundara
Elgin,IL
Summary
A seasoned professional with a proven track record in business management and development, and quality control planning. At Banner LLC, I spearheaded initiatives that significantly reduced product rejection rates. My leadership in employee performance management and strategic process improvement has consistently enhanced operational efficiency and customer satisfaction.
Overview
31
31
years of professional experience
Work History
Small Business Owner
Self Employed
01.2014 - Current
- Increased customer satisfaction by implementing efficient store operations and providing exceptional customer service.
- Provided guidance to new employees by creating and implementing a thorough onboarding process, ensuring their seamless integration into the team.
- Established a loyal customer base by consistently delivering excellent service and offering personalized shopping experiences.
Quality Control Inspector
Banner LLC
07.2010 - 03.2014
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Quality Control and Production Supervisor
Bar Technology
05.1997 - 06.2010
- Established clear priorities and production quality standards.
- Resolved issues quickly to maintain productivity goals.
- Managed team of 30 production associates, overseeing productive production processes and meeting all deadlines.
- Managed internal operational standards and productivity targets.
Machine Operator
Caterpiller
02.1994 - 05.1996
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
Elgin High School
Elgin07-1985
Skills
- Negotiation
- Employee performance management
- Business management and development
- Small business operations
- Quality control planning
- Visual inspection
- Packaging inspection
- Process improvement
Languages
Thai
Native or Bilingual
English
Native or Bilingual
Timeline
Small Business Owner
Self Employed
01.2014 - Current
Quality Control Inspector
Banner LLC
07.2010 - 03.2014
Quality Control and Production Supervisor
Bar Technology
05.1997 - 06.2010
Machine Operator
Caterpiller
02.1994 - 05.1996
High School Diploma -
Elgin High School
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