Pharyn Warren
Grand Prairie,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
01.2022 - 09.2022
- Supported customer service goals and enhanced relations through friendly , knowledgeable and positive communication
- Rolled out operational improvements and solutions to deliver top-notch customer service
- De-escalated problematic customer concerns , Maintaining calm with friendly demeanor .
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Production Worker
goTRG
11.2022 - Current
- Troubleshot production issues and provided timely solutions.
- Resolved issues quickly to maintain productivity goals.
- Inspected and adjusted work performed to meet expectations.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used equipment properly to avoid workplace hazards or injuries.
Education
High school diploma -
Brewer High School
White Settlement Tx05.2021
Skills
- Equipment Calibration
- Defect Monitoring
- Product Packing
- Machine Operation
- Call Management
- Data Entry
- Data Collection
- Customer Relationship Management (CRM)
- Customer Relations
- Problem Resolution
- Call Center Operations
Timeline
Production Worker
goTRG
11.2022 - Current
Customer Service Representative
Walmart
01.2022 - 09.2022
High school diploma -
Brewer High School
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