Phat Ngo
6053 Sultana Avenue,CA
Summary
Professional hospitality worker with strong leadership, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Blue Magpie
Arcadia, CA
05.2025 - Current
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Developed and maintained positive relationships with regular patrons
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Bar Server
Ladies And Gentlemen
Pasadena, CA
04.2024 - 03.2025
- Collaborated with kitchen staff to coordinate food and beverage pairing for guests.
- Trained new staff on bar procedures, drink recipes, and customer interaction techniques.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shift Leader
Momo Paradise
Arcadia, CA
06.2021 - 12.2023
- Supervised daily restaurant operations, ensuring adherence to service standards and efficiency.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Temple City High School
Temple City, CASkills
- Exceptional customer service
- Strong work ethic
- Team collaboration
- Guest engagement
Languages
English
Native or Bilingual
Chinese (Cantonese)
Limited Working
Timeline
Server
Blue Magpie
05.2025 - Current
Bar Server
Ladies And Gentlemen
04.2024 - 03.2025
Shift Leader
Momo Paradise
06.2021 - 12.2023
High School Diploma -
Temple City High School