Phayth Pecora
Harwood Heights,IL
Summary
Successful Customer Service Representative with years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Cook County Hospital
08.2021 - Current
- Working in high volume inbound/ outbound call setting for registering patients, scheduling appointments, verifying insurance, being an informational line, while working hard to satisfy patients needs and concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- I am familiar with Cerner for registering, scheduling, and navigating through patient Power Charts, MHN Connect for scheduling outside referrals, and Passport OneSource to verify patient’s Medicaid and Medicare insurance.
Security Guard
Securitas
05.2020 - 07.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked identification of people entering and exiting facility to eliminate unauthorized visitors.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Customer Service/ Sales Associate/ Receptionist
Massage Envy Spa
10.2019 - 02.2020
- Assist customers with booking appointments, checking them in and out, answering phones, optimizing schedules, giving tours of facility, keeping forms up to date, selling memberships, selling retail items, and maintaining clean and safe environment for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Front Desk Associate
LA Tan
11.2017 - 03.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Operated cash registers, financial transactions, and balanced drawers.
- Used internal software to process reservations, check-ins and check-outs.
Recess Supervisor
Chicago Public Schools CPS
09.2017 - 01.2018
- Supervised students and maintained safe environment during lunch, recess, and afterschool.
- Responsibilities consisted of taking attendance, homework help, organizing safe and fun activities for all students
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Receptionist/Patient Escort/Clerk
Continental Nursing & Rehabilitation Center
12.2016 - 04.2017
- Warmly greeted patients and visitors and made each feel welcome.
- Directed visitors by maintaining employee and department directories.
- Helped secure nursing home by following procedures, monitoring logbooks, and issuing visitor badges.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
Recreational Leader
Chicago Park District
06.2016 - 08.2016
- Planned, promoted, and took leadership in activities.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Scheduled events in recreation facilities and monitored facility conditions.
Education
Some College (No Degree) -
DePaul University
Chicago, ILGolder College Prep
Chicago, IL06.2016
Skills
- HIPAA Guidelines
- Courteous and Strong Mindset
- Microsoft Word and Excel
- Cerner
- Upbeat and Positive Personality
- Call Transfers
- Customer Support
- Inbound and Outbound Calling
- Google Drive
- Critical Thinking
- Patient Scheduling and Registering
- Insurance Verification
- MHN Connect
Timeline
Call Center Representative
Cook County Hospital
08.2021 - Current
Security Guard
Securitas
05.2020 - 07.2021
Customer Service/ Sales Associate/ Receptionist
Massage Envy Spa
10.2019 - 02.2020
Front Desk Associate
LA Tan
11.2017 - 03.2018
Recess Supervisor
Chicago Public Schools CPS
09.2017 - 01.2018
Receptionist/Patient Escort/Clerk
Continental Nursing & Rehabilitation Center
12.2016 - 04.2017
Recreational Leader
Chicago Park District
06.2016 - 08.2016
Some College (No Degree) -
DePaul University
Golder College Prep
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