Pheanusa Ty
DeKalb,IL
Summary
Enthusiastic and dedicated professional with experience in customer service, youth leadership programs, and event management. Proven ability to effectively communicate, collaborate, and manage tasks in fast-paced environments. Recognized for exceptional performance and a strong commitment to fostering positive and inclusive experiences for diverse groups. Seeking to leverage these skills in a new role that offers opportunities for growth and development.
Overview
5
5
years of professional experience
Work History
Dining Services Employee
Qdoba
Dekalb, Illinois
10.2022 - 05.2024
- Delivered quality customer service by assisting customers with orders, addressing inquiries, and resolving complaints in an efficient and hospitable manner.
- Prepared and assembled food orders according to company standards, maintaining high levels of food quality and presentation.
- Developed strong multitasking and time-management skills to cope with a fast-paced environment.
- Recognized as Employee of the Month for outstanding performance and customer service.
Student Worker
Center for Southeast Asian Studies
Dekalb, Illinois
06.2021 - 05.2022
- Coordinate and prepare Southeast Asian students for their stay in the United States.
- Ensure that the students were well-informed, culturally, and logistically prepared.
- Manage and facilitate diverse activities to encourage leadership skills among the students.
- Developed communicative and interpersonal skills through daily interactions with students, other staff, and communities around the state.
Telephone Interviewer
William Langley
Dekalb, Illinois
05.2019 - 05.2020
- Conduct quantitative health surveys with customers across the state of Illinois.
- Display a high degree of patience and skills in probing questions from customers, while actively listening to their needs.
Education
Master of Arts - Political Science
Northern Illinois University
Dekalb, IL08-2024
Bachelor of Arts - Political Science
Northern Illinois University
Dekalb, IL05-2021
High School Diploma -
Zaman International School
Phnom Penh, Cambodia06-2017
Skills
- Excellent customer service
- Communicative and interpersonal skills
- Multitasking and time management
- Organizational skills
- Problem-solving
- Adaptability and cultural sensitivity
Affiliations
- Tails Humane Society Volunteer
- Feed My Starving Children Volunteer
- Sophomore Days of Service
- Network of Nations Volunteer
- Model United Nations
- Asian American Resource Center
Accomplishments
- Vice-Present of Model UN
- Southeast Asian Fellowship
- Employee of the Month (Qdoba)
Languages
English
Full Professional
References
References available upon request.
Timeline
Dining Services Employee
Qdoba
10.2022 - 05.2024
Student Worker
Center for Southeast Asian Studies
06.2021 - 05.2022
Telephone Interviewer
William Langley
05.2019 - 05.2020
Master of Arts - Political Science
Northern Illinois University
Bachelor of Arts - Political Science
Northern Illinois University
High School Diploma -
Zaman International School
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