PHELLISIA GRAHAM
LaBelle,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Etech Global Services
02.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Teleperformance
10.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - Certified Nursing Assistant
LaBelle Adult Education
LaBelle, FL05.2024
No Degree - Fundamentals of Customer Service
Heart Trust NTA
Jamaica08.2020
Skills
- Excellent time management
- Capable of multitasking
- Flexibility
- Possess good telephone etiquette
- Accurate speed and typing skills
- Excellent written and verbal communication
- Problem-solving
- Conflict resolution
- Patience
Timeline
Customer Service Representative
Etech Global Services
02.2023 - 12.2023
Customer Service Representative
Teleperformance
10.2020 - 12.2022
No Degree - Certified Nursing Assistant
LaBelle Adult Education
No Degree - Fundamentals of Customer Service
Heart Trust NTA
Similar Profiles
LaBrenda HoyaLaBrenda Hoya
Human Resources Assistant at Etech Global Services IncHuman Resources Assistant at Etech Global Services Inc
Himanshu KalalHimanshu Kalal
Customer Service Specialist at Etech Global Services IncCustomer Service Specialist at Etech Global Services Inc
Murtaza FanuswalaMurtaza Fanuswala
Assistant Director of Operations, Partner Strategy at Etech Global ServicesAssistant Director of Operations, Partner Strategy at Etech Global Services
Namrata DasadNamrata Dasad
Sales Leader - Operations at Etech Global ServicesSales Leader - Operations at Etech Global Services
Rachel KelleyRachel Kelley
OSHA/Safety Manager at Moore Haven Correctional and Rehabilitation-GEOOSHA/Safety Manager at Moore Haven Correctional and Rehabilitation-GEO