Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Phenell Wilson

Stratford

Summary

Personable and dedicated Pharmacy Technician with proven expertise at CVS Pharmacy in medication dispensing and insurance billing. Adept at optimizing workflows and enhancing team collaboration, ensuring patient confidentiality and safety. Recognized for attention to detail and problem-solving skills, contributing to efficient pharmacy operations and high-quality customer service. Possesses foundational knowledge in pharmaceutical terminology and drug interactions, along with excellent organizational and data entry skills. Committed to ensuring accurate medication dispensing and enhancing patient care.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
12.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.

Shift Supervisor

Starbucks
09.2022 - 11.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Completed cash and credit card transactions accurately using POS software.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Education

High School Diploma -

Stratford High School
Stratford , CT
06-2021

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Prescription filling
  • Patient confidentiality
  • Insurance verification
  • HIPAA
  • Pharmacy ethics
  • Labeling accuracy
  • Drug safety
  • Healthcare regulations
  • Medicare and medicaid process
  • Advanced math skills
  • FDA drug safety guidelines
  • Customer service
  • Attention to detail
  • Dispensing medications
  • Team coordination

Interests

  • I enjoy helping others and giving back to the community
  • Volunteering at local animal shelters and rescue organizations
  • Personal Development and Self-Improvement
  • Reading
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Participating in fundraising events to support local charities, schools, or community projects
  • Offering time and support to shelters for the homeless, women, and animals

Timeline

Pharmacy Technician

CVS Pharmacy
12.2024 - Current

Shift Supervisor

Starbucks
09.2022 - 11.2024

High School Diploma -

Stratford High School

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Phenell Wilson