PHENG XIONG
Minneapolis,MN
Summary
Results-driven Business Analyst with over 15 years of experience in requirements gathering, process mapping, and functional specifications. Expertise in translating business needs into effective solutions and coordinating cross-functional projects. Strong skills in test planning and client communication enhance workflow efficiencies and project outcomes.
Overview
21
21
years of professional experience
Work History
Business Analyst
GN Resound
Shakopee, Minnesota
01.2011 - Current
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Converted business needs into functional specifications for system changes.
- Supported analysis of GN Resound business requirements for hearing solutions and service workflows.
- Evaluated existing systems and processes to identify improvement opportunities, informing future enhancements.
- Developed process maps for GN Resound sales support and product operations, enhancing workflow clarity.
- Mapped and documented interfaces between legacy and new systems.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Identified customer needs through direct communication and feedback.
Shipping and Receiving Clerk
GN Resound
Shakopee, Minnesota
03.2008 - Current
- Processed shipping and receiving for GN ReSound hearing devices and accessories.
- Packed hearing aid orders using GN ReSound shipping standards and materials.
- Verified customer orders and documentation to prevent shipment delays.
- Coordinated carrier pickups and delivery schedules, ensuring accurate outbound shipment paperwork.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Monitored and managed stock levels of shipping materials to maintain operational efficiency.
- Coordinated with vendors on shipping schedules and backorders.
- Operated computers to access information related to shipping activities.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Data Entry Clerk
GN Resound
Shakopee, Minnesota
04.2007 - Current
- Verified accuracy and completeness of data entry into the database system.
- Reviewed incoming forms for missing fields and corrected errors.
- Verified order details against source documents and system entries.
- Entered customer data for GN Resound hearing device records.
Front Desk Receptionist
GN Resound
Shakopee, Minnesota
01.2006 - Current
- Greeted visitors at GN Resound front desk with professional, welcoming service.
- Checked in patients and verified registration details and visit information.
- Scheduled patient appointments and coordinated calendar changes for clinic staff.
- Answered incoming calls and routed inquiries to proper hearing care departments.
- Answered and redirected incoming calls to appropriate personnel while ensuring accurate message-taking.
- Maintained organized reception area, ensuring prompt attention to all guests.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
High School Diploma -
Preble High School
Green Bay, WI06-2003
Skills
- Requirements gathering
- Functional specifications
- Process mapping
- Test planning
- Systems analysis
- Data analysis
- Data validation
- Data visualization
- Project coordination
- Problem solving
- Attention to detail
- Customer focus
- Client relationship management
- Team collaboration
Timeline
Business Analyst
GN Resound
01.2011 - Current
Shipping and Receiving Clerk
GN Resound
03.2008 - Current
Data Entry Clerk
GN Resound
04.2007 - Current
Front Desk Receptionist
GN Resound
01.2006 - Current
High School Diploma -
Preble High School