Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Phenix Bordwine

Lafayette,Colorado

Summary

Reliable housekeeping and customer service professional with skills in communication, problem-solving, and negotiation. Puts in 100% effort when performing maintenance duties and interacts cordially with staff and customers. Knowledgeable on a variety of cleaning products and utilizes efficient methods to get the job done. Trust worthy and dependable.

Overview

9
9
years of professional experience

Work History

EXECUTIVE HOUSEKEEPER

Sweep NorCo.
07.2024 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Followed sanitation and good housekeeping practices.

SERVER / COCKTAIL WAITRESS

Deno's Mountain Bistro
04.2021 - Current
  • Providing a unique fine dining experience in a family-owned restaurant located in a historic stone & brick building dating back to the early 1900's
  • Promote daily specials, regular menu items and drink selections and answer any questions to ensure the best possible dining outcome for our patrons
  • Exclusive knowledge of wine selection, retrieval and presentation for our guests
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.

HOUSEKEEPER

Panoramic Property Services
11.2019 - 08.2022
  • Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment
  • Cleaned and restocked restroom areas with towels and toiletries
  • Demonstrated ability to clean and organize multiple rooms efficiently and effectively
  • Proficiently managed time to complete assigned tasks within allocated deadlines
  • Adaptable to new work environments and quickly learned new processes and procedures.

SERVER/BARTENDER

Randi's Irish Grill & Pub
01.2020 - 01.2022
  • Promoted 'farm-to-fork' Irish and American dishes and how they are locally sourced and prepared in a 75+ seat sports bar atmosphere
  • Successfully served guests food and beverage in the restaurant and bar areas as well as performing bartending duties to entire restaurant
  • Responsible for closing the bar at the end of each shift, counting down cash drawer, preparing bank deposits and locking up restaurant
  • Assisted with training of new staff members
  • Demonstrated ability to interact with customers in a friendly and professional manner.

DENTAL RECEPTIONIST

Anderson Dental Care
03.2018 - 10.2019
  • Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments
  • Greeted patients, verified insurance information and scheduled appointments in a timely manner
  • Answered questions from patients about their insurance plans or benefits related to treatments provided by the dentist's office
  • Contacted insurance companies to verify patient eligibility and coverage
  • Practiced consistently exceptional customer service skills to maximize patient satisfaction
  • Verified insurance coverage for treatment procedures, collected co-payments and processed payments accurately.

SERVER/COCKTAIL WAITRESS

Good Fellows
01.2016 - 01.2019
  • Familiarize guests with menu and daily specials, accurately record food and drink orders, run multi-course meals, and tally bills
  • Ensure satisfaction and the ultimate experience for my guests by remaining accessible and friendly
  • Manage complaints and resolve customer problems/conflicts successfully
  • Ensure high guest check averages by suggesting and selling additional food and beverage items.

Education

GENERAL STUDIES -

Anderson High School
Anderson, OH

University of Cincinnati
Cincinnati, OH

Skills

  • Exceptional customer service
  • Professionalism
  • Problem-Solving
  • Reliability
  • Relationship Building
  • Memory retention
  • Sales Techniques
  • Analytical Skills

References

References available upon request

Timeline

EXECUTIVE HOUSEKEEPER

Sweep NorCo.
07.2024 - Current

SERVER / COCKTAIL WAITRESS

Deno's Mountain Bistro
04.2021 - Current

SERVER/BARTENDER

Randi's Irish Grill & Pub
01.2020 - 01.2022

HOUSEKEEPER

Panoramic Property Services
11.2019 - 08.2022

DENTAL RECEPTIONIST

Anderson Dental Care
03.2018 - 10.2019

SERVER/COCKTAIL WAITRESS

Good Fellows
01.2016 - 01.2019

GENERAL STUDIES -

Anderson High School

University of Cincinnati

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Phenix Bordwine