Pheonix Tett-Hines
Lansing,MI
Summary
Experienced Sales Representative with a proven track record of success in both business-to-business and business-to-consumer sales across multiple industries. Consistently exceeding sales goals, this professional has been instrumental in growing businesses and expanding territories. Proficient in managing day-to-day operations, excels at building and nurturing relationships with customers and clients to drive sustained business growth.
Overview
10
10
years of professional experience
Work History
Sales Consultant
RLC NETWORKS
05.2024 - 08.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions
General Sales Manager
Climax Solar
03.2022 - 01.2024
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
Sales Manager
Cricket Wireless
11.2020 - 01.2022
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
- Informed current and prospective customers of promotions and new or upgraded products.
- Followed up with customers to solicit further sales.
Dock Worker
Meijers Warehouse
03.2019 - 12.2020
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Prevented load shifting or damage by using bracing and strapping techniques.
Lead Sales Key Holder
Sprint
01.2015 - 06.2018
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
Education
High School Diploma -
Grand Ledge High School
Skills
- Leadership and team building
- Employee Motivation
- Team Development
- Customer Relationship Management
- Persuasive Communication
- Sales Leadership
- Revenue Generation
- Verbal and written communication
- Training and coaching
Timeline
Sales Consultant
RLC NETWORKS
05.2024 - 08.2024
General Sales Manager
Climax Solar
03.2022 - 01.2024
Sales Manager
Cricket Wireless
11.2020 - 01.2022
Dock Worker
Meijers Warehouse
03.2019 - 12.2020
Lead Sales Key Holder
Sprint
01.2015 - 06.2018
High School Diploma -
Grand Ledge High School