Phia Yang

• Worked multiple positions in company; Standing Guard, Vehicle Patrol, Dispatch, Field Trainer, and Operations Manager.
• Developed patrol routes and strategies
• Trained Patrol Officers on safety tactics, verbal judo, customer service and LEO interactions
• Tracked Patrol Officers performance in the field through Therms Software.
• Led meetings with Patrol Sargeants to discuss team moral, training, and other personnel issues.
• Led HQ Security team in reducing crime and homeless camps in multiple PBIDS across Sacramento's Central City zone.

(Tower Disctrict, Railyards, DSP, and Handle District)

• Managed daily operations, ensuring efficient workflow and high quality service.
• Implemented cost saving strategies to reduce operational expenses.
• Trained staff on best practices and enhancing technical skills.
• Encouraged customer feedback to aid in continuous service improvement .
• Developed and maintained relationships with clients to drive repeat business and referrals.
• Hired, trained, and managed employees dedicated to achieving company goals.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

• Oversaw a team of 25 in a very fast paced work environment where we regularly serviced 40-50 vehicles on a daily basis
• Evaluated and improved systems to take business from 2.5 mil a year in annual revenue to over 4 million
• Implemented team building exercises to drive moral and voluntary compliance
• Sought sales and management training beyond what was offered by Big O Tires.