Phil Adams

• Consulted with clients to define objectives and develop scope.
• Developed cost estimates and tracked construction progress to efficiently complete large projects.
• Managed schedules to ensure adequate coverage for all projects.
• Ensured projects were completed according to approved time, quality and cost estimates.

• Directed operational management for 11 personnel and managed annual contract revenue over $250M.
• Managed talented project managers, business analysts, operational managers and legal analyst with expertise in their perspective areas.
• Lead Major Incident Team supporting Level 2 response to Customer outages.
• Supervised Change Management process for code fixes and new technology.
• Responsible for >200 projects each year from concept through final delivery with value up to $10M for customer sponsored software development and $12M for operational projects.
• Monitored and assisted with CSG sponsored software deployment releases (>100K development hours annually) including release content communications, issue resolution and turning on functionality where appropriate.
• Interacted with customers to identify business needs and requirements for project deliverables to help solve customer problems.
• Tracked and reported project, contract activities and program results to the customer and CSG at the C level on a regular basis.
• Addressed and resolved technical, financial and operational concerns by working with team members, Operations staff, Software Development teams, Legal and accounting.
• Ensured operational performance success while maintaining contractual and internal performance requirements for SLA's.
• Worked with peers to assemble an annual expense budget of over $6M

Major Accomplishments

• Worked with internal teams and customer to shorten contractual project delivery timelines resulting in great customer satisfaction.
• Provided internal direction to develop a process to accurately count software license in use resulting in a $6M customer negotiation.
• Coordinated with CISO teams both internally and with Customer to install new security software on payment kiosks across the country to prevent the introduction of malware.